Supervisor, Pre-Foreclosure Department

Carrington Holding Company, LLC; United States; On-site; USD 67,000 - 72,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match (discretionary)

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Job summary

Carrington Mortgage Services seeks a supervisor to oversee staff performance in post NOI Pre-Foreclosure due-diligence, audits, and policy adherence. You will collaborate with departments to identify process improvements and manage deadlines for First Legal actions.

You will produce daily delinquency reports and ensure FDCPA compliance, while guiding staff and coordinating with breach/foreclosure teams to meet timelines.

Qualifications

• Knowledge of FDCPA and debt collection laws.
• Understanding of loss mitigation, payment history and pre-foreclosure processes.
• Proficiency with mortgage software (FiServ, GNMA-EVARS) and MS Office.
• Ability to organize and prioritize staff schedules on short notice.
• Ability to communicate effectively with management and report escalated issues.
• Ability to complete routine forms and use standard form letters.

Responsibilities

• Oversee staff performance to ensure compliance with post NOI Pre-Foreclosure due-diligence and audit requirements.
• Manage projects implementing statutory changes in pre-foreclosure notifications.
• Review exception reporting for eligibility of files ready for First Legal.
• Prepare and review daily delinquency reports.
• Collaborate with internal departments to improve efficiency and effectiveness.
• Supervise daily workflow and ensure adherence to standards.
• Coordinate with breach & foreclosure validation teams to meet deadlines.
• Perform other duties and special projects as assigned.

Skills

Fair Debt Collection Practices Act

Loss mitigation

MS Office

Prioritization

Communication with management

Form completion

Decision making

Reinstatement reconciliation

Escalation reporting

Education

High school diploma or equivalent

Some college coursework preferred

Tools

FiServ

GNMA-EVARS

Job description

Job Description

Oversee and monitor employees’ performance to ensure adherence to post NOI Pre-Foreclosure due-diligence, audit requirements and timelines are consistently met, and conformity to policies and procedures. Collaborate with other departments to identify and implement process improvement strategies. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved target pay range for this position is $67,400-$72,400/year.

Position Summary

Oversee and monitor employees’ performance to ensure adherence to post NOI Pre-Foreclosure due-diligence, audit requirements and timelines are consistently met, and conformity to policies and procedures. Collaborate with other departments to identify and implement process improvement strategies. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved target pay range for this position is $67,400-$72,400/year.

What You’ll Do

• Ensure staff accurately perform itemized foreclosure referral checklist to substantiate eligibility for first legal action.
• Manage projects for implementing statutory changes in pre-foreclosure delinquency notifications.
• Review exception reporting specific to eligibility of files ready for First Legal.
• Prepare and review daily delinquency reports.
• Develop relationships and partner with internal departments to identify ways to maximize efficiencies and effectiveness across the departments.
• Supervise the daily work flow of staff and ensure that corporate standards are consistently followed.
• Effectively coordinate with breach & foreclosure validation teams to ensure adherence to deadlines.
• Perform other duties and work on special projects as assigned.

What You’ll Need

• Thorough knowledge of Fair Debt Collection Practices Act
• Excellent understanding of loss mitigation, payment history and pre-foreclosure process
• Familiarity with mortgage software, e.g., FiServ, GNMA-EVARS
• Intermediate MS Office skills
• Ability to organize and prioritize work schedules of others on short-term basis
• Ability to make decisions that have moderate impact on the immediate work unit
• Ability to reconcile reinstatement amounts, and check results for accuracy
• Ability to communicate effectively with various levels of management and report escalated issues
• Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication
• High school diploma or equivalent work experience.
• Some additional college coursework preferred.
• One (1) to three (3) years’ experience as a Collections and/or Pre-Foreclosure Supervisor and Mortgage Servicing experience.

Our Company

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.