Supervisor, Pre-Foreclosure Department

Carrington; Santa Fe (NM); On-site; USD 67,000 - 72,000; Full time

Benefits offered by this job

Healthcare plans

Discretionary 401(k) match

Discount programs

Customized training programs

Employee referrals

Educational reimbursement

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services is seeking a supervisor to oversee staff performing post NOI pre-foreclosure diligence and ensure compliance with policies and timelines. The role requires FDCPA knowledge and mortgage servicing experience, with a salary range of $67,400–$72,400 per year.

The position emphasizes collaboration with internal teams to improve processes, manage delinquency reporting, and coordinate with breach and foreclosure validation teams to meet deadlines. Equal opportunity employer.

Qualifications

• Thorough knowledge of Fair Debt Collection Practices Act.
• Excellent understanding of loss mitigation, payment history and pre-foreclosure process.
• Familiarity with mortgage software, e.g., FiServ, GNMA-EVARS.
• Intermediate MS Office skills.
• Ability to organize and prioritize work schedules of others on short-term basis.
• Ability to make decisions that have moderate impact on the immediate work unit.
• Ability to reconcile reinstatement amounts, and check results for accuracy.
• Ability to communicate effectively with various levels of management and report escalated issues.
• Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication.
• High school diploma or equivalent work experience.
• Some additional college coursework preferred.
• One to three years’ experience as a Collections and/or Pre-Foreclosure Supervisor and Mortgage Servicing experience.

Responsibilities

• Oversee and monitor staff performance to ensure adherence to due-diligence, audit requirements and timelines.
• Collaborate with departments to implement process improvements.
• Manage projects for statutory changes in pre-foreclosure notifications.
• Review exception reporting for file eligibility for First Legal.
• Prepare and review daily delinquency reports.
• Develop cross-department relationships to maximize efficiencies.
• Supervise daily workflow and uphold corporate standards.
• Coordinate with breach & foreclosure validation teams to meet deadlines.
• Perform other duties and special projects as assigned.

Skills

Fair Debt Collection Practices Act

Loss mitigation knowledge

Management reporting

Organization & prioritization

Decision making

Reinstatement reconciliation

Escalation reporting

Forms & correspondence

Strong work ethic

Education

High school diploma or equivalent

Some college coursework preferred

Tools

FiServ

GNMA-EVARS

MS Office

Job description

POSITION SUMMARY:

Oversee and monitor employees’ performance to ensure adherence to post NOI Pre-Foreclosure due-diligence, audit requirements and timelines are consistently met, and conformity to policies and procedures. Collaborate with other departments to identify and implement process improvement strategies. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved target pay range for this position is $67,400-$72,400/year.

WHAT YOU’LL DO:

• Ensure staff accurately perform itemized foreclosure referral checklist to substantiate eligibility for first legal action.
• Manage projects for implementing statutory changes in pre-foreclosure delinquency notifications.
• Review exception reporting specific to eligibility of files ready for First Legal.
• Prepare and review daily delinquency reports.
• Develop relationships and partner with internal departments to identify ways to maximize efficiencies and effectiveness across the departments.
• Supervise the daily work flow of staff and ensure that corporate standards are consistently followed.
• Effectively coordinate with breach & foreclosure validation teams to ensure adherence to deadlines.
• Perform other duties and work on special projects as assigned.

WHAT YOU’LL NEED:

• Thorough knowledge of Fair Debt Collection Practices Act
• Excellent understanding of loss mitigation, payment history and pre-foreclosure process
• Familiarity with mortgage software, e.g., FiServ, GNMA-EVARS
• Intermediate MS Office skills
• Ability to organize and prioritize work schedules of others on short-term basis
• Ability to make decisions that have moderate impact on the immediate work unit
• Ability to reconcile reinstatement amounts, and check results for accuracy
• Ability to communicate effectively with various levels of management and report escalated issues
• Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication
• High school diploma or equivalent work experience.
• Some additional college coursework preferred.
• One (1) to three (3) years’ experience as a Collections and/or Pre-Foreclosure Supervisor and Mortgage Servicing experience.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.