Supervisor, Pre-Foreclosure Department

Carrington; Salt Lake City (UT); On-site; USD 67,000 - 72,000; Full time

Benefits offered by this job

Healthcare plans

401k match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Charitable foundation support

Job summary

Carrington Mortgage Services is seeking a supervisor to oversee staff performing pre-foreclosure diligence and compliance tasks in Salt Lake City. You will ensure timely action, audit readiness, and adherence to FDCPA while partnering with other teams to improve efficiency.

Required is knowledge of loss mitigation, mortgage software, and strong reporting skills, with 1–3 years in collections or pre-foreclosure supervision. Equal opportunity employer.

Qualifications

• Knowledge of FDCPA and related regulations.
• Understanding of pre-foreclosure and loss mitigation processes.
• Experience with mortgage servicing software and reporting.
• Ability to organize and prioritize staff schedules.

Responsibilities

• Oversee staff performance to meet due-diligence and audit timelines.
• Collaborate with departments to drive process improvements.
• Manage projects implementing statutory changes in pre-foreclosure notices.
• Review reports and ensure deadlines are met.
• Coordinate with breach and foreclosure teams to meet deadlines.
• Supervise daily workflow and maintain policies.

Skills

Fair Debt Collection Practices Act

Loss mitigation knowledge

Mortgage software

Data reporting

Staff supervision

Decision making

Education

High school diploma or equivalent

College coursework preferred

1-3 years mortgage collections experience

Tools

FiServ

GNMA-EVARS

MS Office

Job description

POSITION SUMMARY:

Oversee and monitor employees’ performance to ensure adherence to post NOI Pre-Foreclosure due-diligence, audit requirements and timelines are consistently met, and conformity to policies and procedures. Collaborate with other departments to identify and implement process improvement strategies. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved target pay range for this position is $67,400-$72,400/year.

WHAT YOU’LL DO:

• Ensure staff accurately perform itemized foreclosure referral checklist to substantiate eligibility for first legal action.
• Manage projects for implementing statutory changes in pre-foreclosure delinquency notifications.
• Review exception reporting specific to eligibility of files ready for First Legal.
• Prepare and review daily delinquency reports.
• Develop relationships and partner with internal departments to identify ways to maximize efficiencies and effectiveness across the departments.
• Supervise the daily work flow of staff and ensure that corporate standards are consistently followed.
• Effectively coordinate with breach & foreclosure validation teams to ensure adherence to deadlines.
• Perform other duties and work on special projects as assigned.

WHAT YOU’LL NEED:

• Thorough knowledge of Fair Debt Collection Practices Act
• Excellent understanding of loss mitigation, payment history and pre-foreclosure process
• Familiarity with mortgage software, e.g., FiServ, GNMA-EVARS
• Intermediate MS Office skills
• Ability to organize and prioritize work schedules of others on short-term basis
• Ability to make decisions that have moderate impact on the immediate work unit
• Ability to reconcile reinstatement amounts, and check results for accuracy
• Ability to communicate effectively with various levels of management and report escalated issues
• Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication
• High school diploma or equivalent work experience.
• Some additional college coursework preferred.
• One (1) to three (3) years’ experience as a Collections and/or Pre-Foreclosure Supervisor and Mortgage Servicing experience.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.