Supervisor, Pre-Arrival

Saint Francis Hospital, Inc.; Oklahoma; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Saint Francis Hospital, Inc. in Tulsa, OK, is seeking a Supervisor, Pre-Arrival to oversee the prior authorization and pre-arrival billing and collections functions within the revenue cycle. The role supervises daily operations, guides staff, and ensures productivity and quality metrics.

You will review reports, resolve elevated issues with stakeholders, and ensure compliance with government, payer, and organizational standards. Excellent communication and leadership are essential.

Qualifications

• High school diploma or GED required.
• Associate degree in a healthcare related field preferred.
• Minimum of 5 years related experience.
• Excellent communication, telephone, customer relations and organizational skills.
• Ability to lead staff in a fast-paced environment.

Responsibilities

• Supervises and guides the daily operations, responsibilities, and activities of the prior authorization and pre-arrival team.
• Reviews daily operational reports to prioritize and distribute work to staff to guarantee timely workflow and exceptional customer service.
• Reviews and researches elevated issues; works with stakeholders to resolve them promptly.
• Monitors staff compliance with laws, regulations, and standards; reports non-compliance to management.
• Assists management with recruitment, interviewing and hiring; supports staff retention initiatives.
• Coordinates daily schedules to ensure proper coverage and monitors budgeted hours.
• Assists with annual performance reviews and provides input for evaluations.

Skills

Staff supervision

Customer relations

Regulatory knowledge

Payer requirements

Medical terminology

Office equipment

Leadership

Education

High School Diploma or GED

Associate’s Degree preferred

Tools

Billing systems

Online computer systems

Telephone systems

Job description

Full Time Days *Must live within commuting distance to Tulsa, OK* 3-6 months of onsite training required Monday-Friday 8am-5pm

Job Summary

The Supervisor, Pre-Arrival provides supervision and guidance for the prior authorization and pre-arrival billing and collections functions of the revenue cycle. This role is accountable for supervising the daily operations of the prior authorization and pre-arrival processes including staff supervision, issue resolution, and acting as a technical resource while consistently meeting productivity and quality metrics.

Minimum Education

High School Diploma or GED.

Associate’s Degree in a healthcare related field preferred.

Licensure, Registration and/or Certification

None.

Work Experience

Minimum of 5 years of related experience.

Knowledge, Skills and Abilities

Excellent communication, telephone, customer relations and organizational skills. Ability to work and lead staff in a fast-paced environment. Working knowledge of regulatory and accrediting agency requirements. Knowledge of payer requirements for area of responsibility. Working knowledge of on-line computer systems/applications; ability to perform telephone activities concurrent with computer activities. Demonstrated and working knowledge of medical terminology. Working knowledge of basic business office equipment. Ability to organize and prioritize work in an effective and efficient manner.

Essential Functions and Responsibilities

• Supervises and guides the daily operations, responsibilities, and activities of the prior authorization and pre-arrival team.
• Reviews daily operational reports to prioritize and distribute work to staff to guarantee timely workflow and exceptional customer service is achieved.
• Reviews and researches elevated issues; working with pertinent stakeholders to resolve them in a timely and efficient manner.
• Monitors staff compliance with applicable laws, regulations, and standards as required by government agencies, third-party payers, Joint Commission, and the health system’s policies and procedures; reporting any non-compliance issue to management for input and resolution.
• Assists management with the recruitment, interviewing and hiring of team members; supporting initiatives that encourage staff retention.
• Coordinates daily schedules to ensure proper coverage of the work unit is sustained, monitoring overtime hours and ensures the schedule compiles with the authorized budgeted hours.
• Assists management with the annual performance review process, offering recommendations and valuable input; conducts annual performance reviews for employees, as requested by management.

Decision Making

Independent judgment in making decisions involving non-routine problems under general supervision.

Working Relationships

Direct supervision of others. Prepares and gives performance evaluations. Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Pre-Arrival - Yale Campus Location

Virtual Office, Oklahoma 73105 EOE Protected Veterans/Disability

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.