Revenue Cycle Patient Access Representative I

Saint Francis Hospital, Inc.; Eufaula (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Revenue Cycle Patient Access Representative I supports Saint Francis Health System by completing registrations with patients prior to scheduled procedures/admissions and direct admitting via workstation or bedside WOW. This role obtains and provides accurate legal and compliance forms as needed.

Provides excellent customer service and serves as the primary liaison between the patient and the facility, always keeping the patient informed.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years customer service or 1 year health insurance experience preferred.
• Experience in hospital precertification and benefit/eligibility verification preferred.
• Strong communication and organizational skills.
• Ability to work in a fast-paced hospital environment.

Responsibilities

• Registers patients for scheduled and unscheduled services in all applicable hospital areas.
• Verifies demographic and insurance information with accuracy.
• Verifies insurance coverage and accurate representation on patient accounts.
• Completes required documentation in the registration system.
• Explains patient financial liability and triages patients into financial programs or collects payment as appropriate.
• Escalates patient financial concerns to the appropriate department.
• Assists patients, families, and visitors with wayfinding and collaborates with volunteers.
• Manages assigned workqueues and ensures timely resolution of tasks.

Skills

Microsoft 365

Customer service

Communication skills

Attention to detail

Teamwork

Education

High School Diploma or GED

Job description

This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings. Variable Schedule- Various hours/days *On-Call and working at least 2 holidays a year required Will work at Eufaula and Muskogee Campus as needed

Job Summary

The Revenue Cycle Patient Access Representative I supports Saint Francis Health System by completing registrations with patients prior to scheduled procedures/admissions and direct admitting via workstation or bedside WOW (Workstations on Wheels). This role obtains and provides accurate legal and compliance forms as needed. Provides excellent customer service and serves as the primary liaison between the patient and the facility, always keeping the patient informed. Clearly explains patient financial liability and, when appropriate, triages patients into financial programs or collects payment in alignment with patient needs. Escalates patient financial concerns to the appropriate department as necessary.

Minimum Education

High School Diploma or GED.

Licensure, Registration and/or Certification

None.

Work Experience

None. Minimum 2 years customer service experience or 1 year related experience in health insurance field, preferred. Experience in hospital precertification and benefit/eligibility verification, preferred.

Knowledge, Skills, and Abilities

• Advanced knowledge of Microsoft 365 and other applicable software.
• Knowledge of all general office equipment.
• Excellent communication skills, both written and verbal that present clear and concise information.
• Effective interpersonal and customer service skills.
• Strong financial, analytical, and decision‑making skills.
• Excellent organizational skills.
• Strong ability to work in a team and hospital environment.
• Sound ability to organize and prioritize work and be detail oriented.
• Ability to work in a fast‑paced environment and the ability to handle the public with many competing priorities.

Essential Functions and Responsibilities

• Registers patients for scheduled and unscheduled services, including inpatient and outpatient procedures, in all applicable hospital‑based areas.
• Collects or verifies demographic and insurance information with a strong emphasis on accuracy.
• Verifies insurance coverage and ensures accurate representation of information on patient accounts.
• Completes all required documentation in the registration system in accordance with departmental standards and primary location procedures.
• Obtains and provides accurate legal and compliance forms as needed.
• Produces required registration paperwork for distribution to appropriate departments and maintains current knowledge of registration system operations, workflows, policies, and procedures.
• Maintains ultimate responsibility for ensuring all patient registration data is accurate and complete prior to billing.
• Provides excellent customer service and serves as the primary liaison between the patient and the facility, always keeping the patient informed.
• Communicates and collaborates effectively with clinical and service departments to support patient care, satisfaction, and a smooth transition throughout the facility.
• Explains patient financial liability and, when appropriate, triages patients into financial programs or collects payment in alignment with patient needs.
• Escalates patient financial concerns to the appropriate department as necessary.
• Assists patients, families, and visitors with wayfinding and collaborates closely with volunteers to ensure their needs are met.
• Manages and works through assigned workqueues during downtime between patient registrations.
• Processes tasks such as reviewing and updating patient information, handling follow‑up actions, and ensuring timely resolution of workqueue items.

Decision Making

Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships

Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Admitting - Yale Campus Location

Eufaula, Oklahoma 74432

Equal Opportunity Employer

Protected Veterans/Disability

Saint Francis is a Catholic, not‑for‑profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112‑bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168‑bed heart hospital, and Tulsa's leading trauma and emergency center.