Supervisor, Pharmacy Data Entry

Guardian Pharmacy; Boca Raton (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Vision, Dental

401(k) with company match

Paid holidays and vacation

Employee Assistance Program

Guardian Angels

Job summary

Guardian Pharmacy in Boca Raton, FL is seeking a Data Entry Supervisor to oversee order entry and a team of Data Entry Technicians in a fast-paced, on-site environment. You will ensure timely, accurate data entry and provide exemplary customer service to long-term care facilities.

Responsibilities include hiring/training, coaching, evaluating staff, and collaborating with leadership to optimize workflows and on-boarding for new facilities.

Qualifications

• Pharmacy technician license or registration per state requirements; national certification (PTCB) preferred.
• High school diploma or GED required; bachelor's degree preferred.
• 5+ years of related experience; advanced degree may substitute.
• Proficiency with pharmacy operations software; strong computer skills.
• Ability to meet deadlines with careful attention to detail.

Responsibilities

• Ensure high service standards for internal and external customers.
• Lead data entry staff, including hiring, training, coaching and scheduling.
• Allocate workload and monitor productivity and accuracy.
• Serve as SME for QS1 and Docutrack for analysis and support.
• Collaborate with leadership to streamline facility setup and onboarding.
• Develop and conduct regular performance evaluations with leadership.
• Maintain workflow guidelines and meet deadlines; coordinate with account management.
• Seek process improvements to support growth and efficiency.

Skills

Related experience

Pharmacy systems

Independent work

Problem solving

Detail oriented

Team environment

Quality mindset

Education

High school diploma

Pharmacy technician license

Bachelor's degree preferred

Tools

Pharmacy software

QS1

Docutrack

Job description

Boca Raton, Florida, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Southeast Florida, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Boca Raton, Florida.

Why Guardian Pharmacy of Southeast Florida? We're reimagining medication management and transforming care.

Who We Are And What We’re About

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Schedule: M-F 9:00am-5:30pm

This role will be performed onsite at a closed-door pharmacy in Boca Raton, FL.

All patient interactions will be over the phone.

• Comprehensive training provided side by side with training team.
• Must be comfortable working in a high-volume environment.
• We offer full time benefits including health, vision, dental and matching 401k options.

Ensure all order entry functions are performed in a timely and accurate manner. Ensure all relevant input is complete, accurate and ready for fill by the end of the workday. Provide exemplary customer service to the long-term care facilities we serve.

Attributes Required

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become "trusted advisor"
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Essential Job Functions (include The Following)

• Ensure high service standards are met for both internal and external customers
• Work closely with the leadership team to maintain a culture of engagement and opportunity and cultivate a mindset of continuous improvement among all team members
• Hire, manage, train, evaluate, coach, and schedule Data Entry Technician staff to ensure adequate coverage for workflow; manage performance to achieve objectives of department
• Assign work volume appropriate to each Data Entry tech’s duties and monitor both productivity and accuracy
• Manage, monitor, and redirect resources for data entry workflow as needed
• Serve as subject matter expert for QS1 and Docutrack in order to provide assistance and analysis to department
• Work with leadership team to help streamline new facility setup and onboarding
• Ensure that all workflow guidelines are followed by staff and contractual deadlines are met; work collaboratively with account management team
• Continuously review and evaluate current system and workflow processes for enhancements/upgrades that will best support changing needs and projected growth of operations.
• Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently
• In coordination with Director of Operations, develop/conduct regularly scheduled performance evaluations.
• Lead by example in all areas of role and model the non-negotiable attributes: positive attitude, dependability, commitment, productivity, efficiency and exemplary customer service
• Other essential functions and duties may be assigned as needed

Education And/or Certifications

• High School Diploma or GED required; Bachelor's Degree in related field preferred
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)

Skills And Qualifications

• 5+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors, inquire about inaccuracies and resolve as appropriate

Work Environment

• Ability to work flexible hours

What We Offer

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."

Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t "cookie cutter." That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.