Supervisor, Pharmacy Data Entry

Guardian Pharmacy, LLC; United States; Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Medical, Dental and Vision

Health Savings Accounts

Long-Term Disability

Vacation benefits

Résumé du poste

Guardian Pharmacy of Southeast Florida in Boca Raton, FL, is seeking an experienced Data Entry Supervisor to lead a high-volume team. You will hire, train, and coach Data Entry Technicians, ensuring accuracy and timely processing of workflows.

You will serve as the subject matter expert for QS1 and Docutrack, collaborating with leadership to streamline facility setup and onboarding, while maintaining a culture of engagement and continuous improvement.

Qualifications

• High School Diploma or GED; BA preferred.
• Pharmacy tech license/certification per state; National Certification (PTCB) preferred.
• 5+ years of related experience; advanced computer skills.

Responsabilités

• Ensure high service standards for internal and external customers.
• Lead and coach Data Entry Technician staff to meet workflow objectives.
• Hire, train, evaluate, coach, and schedule staff for adequate coverage.
• Assign work volume and monitor productivity and accuracy.
• Manage resources for data entry workflow as needed.
• Serve as subject matter expert for QS1 and Docutrack.

Connaissances

Work Ethic

Leadership

Relational

Strategy and Planning

Problem Solving

Team Oriented

Formation

High School Diploma or GED

Bachelor’s Degree in related field preferred

Outils

QS1

Docutrack

Pharmacy ops system

Description du poste

Boca Raton, Florida, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Guardian Pharmacy of Southeast Florida, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Boca Raton, Florida.

Why Guardian Pharmacy of Southeast Florida?

We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Schedule:

Schedule: M-F 9:00am-5:30pm. This role will be performed onsite at a closed-door pharmacy in Boca Raton, FL. All patient interactions will be over the phone. Comprehensive training provided side by side with training team. Must be comfortable working in a high-volume environment.

Attributes Required:

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Essential Job Functions (include the following):

• Ensure high service standards are met for both internal and external customers
• Work closely with the leadership team to maintain a culture of engagement and opportunity and cultivate a mindset of continuous improvement among all team members
• Hire, manage, train, evaluate, coach, and schedule Data Entry Technician staff to ensure adequate coverage for workflow; manage performance to achieve objectives of department
• Assign work volume appropriate to each Data Entry tech’s duties and monitor both productivity and accuracy
• Manage, monitor, and redirect resources for data entry workflow as needed
• Serve as subject matter expert for QS1 and Docutrack in order to provide assistance and analysis to department
• Work with leadership team to help streamline new facility setup and onboarding
• Ensure that all workflow guidelines are followed by staff and contractual deadlines are met; work collaboratively with account management team
• Continuously review and evaluate current system and workflow processes for enhancements/upgrades that will best support changing needs and projected growth of operations.
• Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently
• In coordination with Director of Operations, develop/conduct regularly scheduled performance evaluations.
• Lead by example in all areas of role and model the non-negotiable attributes: positive attitude, dependability, commitment, productivity, efficiency and exemplary customer service
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:

• High School Diploma or GED required; Bachelor’s Degree in related field preferred
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)

Skills and Qualifications:

• 5+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors, inquire about inaccuracies and resolve as appropriate

Work Environment:

• Ability to work flexible hours

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”

• Compensation & Financial Competitive pay 401(k) with company match
• Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
• Wellbeing Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Time Off Paid holidays and sick days
• Generous vacation benefits based on years of service

Guardian Difference

The Guardian Difference Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like. Guardian Pharmacy Services is one of the largest and most innovative long-term care pharmacy companies in the U.S. Our nationwide network of locally operated pharmacies delivers customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, Guardian is redefining how pharmacy care is delivered.

Guardian Pharmacy Services is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Guardian Pharmacy takes reasonable steps to protect personal information of applicants. As part of our interview and hiring process, Guardian will never ask for financial, banking, or other personal identity information via phone, email, or chat nor would we ask that you purchase equipment or gift cards as part of the hiring process. All steps in the hiring process, including interviews, will be conducted by a Guardian employee or an approved vendor. Although we may use Zoom, Microsoft Teams, other similar communication platforms, we do not conduct interviews solely via the chat function in those platforms.