Clinical Transporter Lead

University of Maryland Medical System Corporation; Bel Air (MD); On-site; USD 28,000 - 39,000; Full time

Job summary

The University of Maryland Medical System (UMMS) is seeking a Transport Services Supervisor to oversee the day-to-day operations of the Clinical Transport department in a busy hospital setting. You will monitor workload, assign tasks, and support nursing and ancillary teams to ensure timely patient movements.

Under leadership, you will evaluate staff performance, provide coaching, and help with orientation and training.

Qualifications

• High school diploma or GED required.
• BLS certification required.
• 6 months of patient transport experience required.
• Associate degree preferred; leadership experience is a plus.

Responsibilities

• Provide day-to-day supervision of the transport department's workflow to ensure timely transports.
• Prioritize transport requests based on patient needs and resource availability.
• Mentor and coach transport staff; assist in training and evaluating performance.
• Perform patient transport duties using wheelchair, stretcher, or bed for patients of all ages and conditions.
• Use lifts, transfer boards and other equipment to ensure safety and comfort.
• Coordinate with nursing, radiology and other departments for schedules and issue resolution.
• Maintain and sanitize transport equipment; report malfunctions.
• Keep accurate records of transport requests and completions.
• Identify and resolve operational issues and delays during shifts.
• Adhere to hospital policies, safety, and HIPAA; handle morgue transport if required.

Skills

Leadership

Supervision

Staff training

Communication

Education

High school diploma or GED

BLS certification

Associate degree preferred

Job description

Job Requirements

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Requirements

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Schedule:

12:00pm - 12:30am with every other weekend

Job Summary

Assists the supervisor and director of clinical transport with oversight of the day to day operations of the Transport department. Monitors the transport tracking system workload and assignments and problem solves issues in real time with ancillary and nursing departments. Assists leadership in evaluating job performance, orientation, training and coaching team members to achieve acceptable performance. Under direction of department leadership, moves/transports patients of various weights, ages, and sized to and from beds and ambulatory devices; to and from various treatment areas, using acceptable body mechanics while maintaining patient comfort and security. Interacts with patients from toddlers to geriatric, with all types of illnesses. Secures, returns and maintains designated supplies and equipment. Assists in the maintenance of a safe and clean environment.

Primary Responsibilities

• Provide day-to-day supervision of the transport department's workflow, ensuring that all patients, equipment, and supply transports are completed in a timely and efficient manner.
• Prioritize transport requests based on patient needs, clinical urgency, and departmental resources. Accurately assign tasks to team members to optimize efficiency and minimize delays.
• Serve as a role model and mentor for the transport staff. Assist department leadership in training new employees, evaluating job performance, and providing ongoing coaching to improve skills and maintain high standards of patient care.
• Perform a variety of patient transport duties, including the safe movement of patients of all ages and medical conditions via wheelchair, stretcher, or bed to and from various hospital locations.
• Utilize proper body mechanics and all necessary equipment (e.g., lifts, transfer boards) to ensure the safety and comfort of patients during transfers, while also protecting yourself and others from injury.
• Function as a key liaison between the transport team and other hospital departments, such as nursing and radiology. Communicate effectively to coordinate schedules, resolve transport delays, and address any immediate issues.
• Secure, maintain, and sanitize all transport equipment, including wheelchairs, stretchers, and oxygen tanks. Ensure all equipment is in good working order and report any malfunctions or damage to the appropriate department.
• Maintain accurate records of transport requests, completion times, and any relevant patient information in the transport tracking system or on required paperwork.
• Proactively identify and resolve operational issues, service delays, or conflicts that may arise during a shift. Serve as the first point of contact for staff who encounter problems on the job.
• Adhere strictly to all hospital policies, safety protocols, infection control procedures, and HIPAA regulations to ensure a secure and confidential environment for patients and staff. This may include specialized duties like morgue transport.

Work Experience

Education & Experience - Required

• High school diploma or GED
• BLS certification
• 6 Months of patient transport experience

Education & Experience - Preferred

• Education & Training: Associate degree preferred. BLS required.
• Work Orientation & Experience: One to two years of leadership experience preferred.