Supervisor Patient Transport

Geisinger; Danville (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Full benefits from day one

Multiple medical plans

401(k) retirement plan

Generous PTO

Tuition reimbursement up to $5,000

Employee Assistance Program

Family-friendly support

Job summary

Geisinger Supervises the operations of Patient Transport staff, resources, and processes to deliver high-level customer service and ensure policy compliance within a clinical setting.

Lead daily transport operations, mentor staff, coordinate schedules, and monitor performance metrics to drive efficiency and quality of patient care.

Qualifications

• Minimum of 5 years related work experience (Required).
• Minimum of 1 year managerial/supervisory experience (Required).
• High School Diploma or GED required; Bachelor's Degree preferred.

Responsibilities

• Supervises the daily operations of Patient Transport Services by observing staff performance and workflow.
• Verifies assignments are performed thoroughly and effectively.
• Maintains understanding of patient transport, EHR system, equipment storage and cleaning.
• Ensures timely response to department and clinical unit requests.
• Monitors activity and delegates tasks to staff while ensuring proper utilization of resources.
• Monitors and maintains performance metrics indicating staff performance and resource utilization.
• Assists in developing new metrics and drives process improvements with leadership.
• Promotes teamwork, mentors employees, and participates in interdepartmental teams as needed.
• Participates in employee relations activities and supports interviews, hiring and termination.

Skills

Staff supervision

Operations management

Process improvement

Employee relations

Education

High School Diploma or GED

Bachelor's Degree (Preferred)

Job description

Job Summary

Supervises the operations of assigned Patient Transport staff, resource, and processes. Directly accountable for the performance of Patient Transport Services to deliver a high level of customer service. Ensures compliance with policies, procedures, and regulations.

Job Summary

Supervises the operations of assigned Patient Transport staff, resource, and processes. Directly accountable for the performance of Patient Transport Services to deliver a high level of customer service. Ensures compliance with policies, procedures, and regulations.

Job Duties

• Supervises the daily operations of Patient Transport Services by observing staff performance and workflow.
• Verifies that each responsible employee's assignments are being performed thoroughly and effectively.
• Maintains a current understanding of patient transport, electronic health record system, equipment storage and equipment cleaning.
• Assures timely and effective response to all department and clinical unit requests and requirements.
• Monitors and responds to activity and issues. Delegates tasks and responsibilities to staff as needed while assuring proper utilization of human resources.
• Responsible for monitoring and maintaining performance metrics which accurately indicate the performance of staff and utilization of resources for assigned work areas.
• Assists in the development of new metrics as appropriate or requested by leadership.
• Recommends process improvements to leadership, actively works with staff to implement improvements and monitors’ progress. Empowers employees to bring forward their process improvement ideas.
• Promotes a team environment and open communication within the work area. Acts as a mentor for employees. Participates in interdepartmental teams as needed.
• Supervises all employee relations activities and actively participates in resolving employee problems and conflicts. Consults with Manager when necessary. Contributes to conducting interviews, hiring and termination of employees in patient transport.
• Ensure new employee orientation and training are completed for all assigned. Ensure all employee evaluations are completed accurately and in a timely manner.
• Responsible for staff payroll. Responsible for creating and maintaining staff schedules, including PTO management.
• Ensure all shifts are covered, especially during emergencies or staff shortages.
• Quarterly shadowing of all transport employees to ensure compliance with department policies and procedures along with patient safety/satisfaction.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details

Keep Patients Moving! Lead Our Patient Transport Team!

• Hours: Full time, 40 hours per week, Days (6:30am-3:00pm)
• Weekends and Holidays
• Required Experience: High School Diploma or GED

Why Geisinger?

Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more: https://jobs.geisinger.org/diversity

Benefits Of Working At Geisinger

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education

High School Diploma or Equivalent (GED)- (Required), Bachelor's Degree- (Preferred)

Experience

Minimum of 5 years-Related work experience (Required), Minimum of 1 year-Managerial/Supervisory (Required)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.