Supervisor Patient Transport

Geisinger; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full benefits

401(k) plan

Paid time off (PTO)

Tuition reimbursement

Wellness program

Job summary

Geisinger Medical Center is seeking a supervisor for Patient Transport Services to lead staff, monitor performance, and ensure high levels of customer service in a clinical setting.

The role emphasizes adherence to policies and regulations, with responsibilities spanning staffing, training, performance metrics, and process improvements to support patient safety and satisfaction.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.

Responsibilities

• Supervises daily operations of Patient Transport Services by observing staff performance and workflow.
• Verifies that assignments are performed thoroughly and effectively.
• Maintains understanding of patient transport, EHR system, equipment storage and cleaning.
• Assures timely response to department and clinical unit requests and requirements.
• Monitors activity and delegates tasks to staff while ensuring proper use of resources.
• Monitors and maintains performance metrics indicating staff and resource utilization.
• Assists in developing new metrics and monitors progress.
• Promotes teamwork and open communication; mentors employees and participates in interdepartmental teams.
• Oversees employee relations, participates in interviewing, hiring and termination decisions in patient transport.
• Ensures new employee orientation/training and timely evaluations.

Skills

Communication

Computer Literacy

Group Problem Solving

Mentoring Skills

Organizing

Teamwork

Working Independently

Education

High School Diploma or GED

Bachelor's Degree

Job description

Location:

Geisinger Medical Center (GMC)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Supervises the operations of assigned Patient Transport staff, resource, and processes. Directly accountable for the performance of Patient Transport Services to deliver a high level of customer service. Ensures compliance with policies, procedures, and regulations.

Job Duties:

• Supervises the daily operations of PatientTransport Services by observing staff performance and workflow.

• Verifies that each responsible employee's assignments are being performed thoroughly and effectively.

• Maintains a current understanding of patient transport, electronic health record system,
  equipment storage and equipment cleaning.

• Assures timely and effective response to all department and clinical unit requests and requirements.

• Monitors and responds to activity and issues. Delegates tasks and responsibilities to staff as needed while assuring proper utilization of human resources.

• Responsible for monitoring and maintaining performance metrics which accurately indicate the performance of staff and utilization of resources for assigned work areas.

• Assists in the development of new metrics as appropriate or requested by leadership.

• Recommends process improvements to leadership, actively works with staff to implement improvements and monitor's progress. Empowers employees to bring forward their process improvement ideas.

• Promotes a team environment and open communication within the work area. Acts as a mentor for employees. Participates in interdepartmental teams as needed.

• Supervises all employee relations activities and actively participates in resolving employee problems and conflicts. Consults with Manager when necessary. Contributes to conducting interviews, hiring and termination of employees in patient transport.

• Ensure new employee orientation and training are completed for all assigned. Ensure all employee evaluations are completed accurately and in a timely manner.

• Responsible for staff payroll.Responsible for creating and maintaining staff schedules, including PTO management.

• Ensure all shifts are covered, especially during emergencies or staff shortages.

• Quarterly shadowing of all transport employees to ensure compliance with department policies and procedures along with patient safety/satisfaction.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details:

Keep Patients Moving! Lead Our Patient Transport Team!

• Hours: Full time, 40 hours per week, Days (6:30am-3:00pm)
• Weekends and Holidays
• Required Experience: High School Diploma or GED

Why Geisinger?

Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more: https://jobs.geisinger.org/diversity

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) anda health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education:

High School Diploma or Equivalent (GED)- (Required), Bachelor's Degree- (Preferred)

Experience:

Minimum of 5 years-Related work experience (Required), Minimum of 1 year-Managerial/Supervisory (Required)

Certification(s) and License(s):

Skills:

Communication, Computer Literacy, Group Problem Solving, Mentoring Skills, Organizing, Teamwork, Working Independently

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.