Supervisor, Patient Transport

University of Rochester; City of Rochester (NY); Hybrid; USD 52,000 - 73,000; Full time

Job summary

University of Rochester in Rochester, NY, is seeking a Hospital Transportation Manager to lead patient transport operations, coordinate with departments, and optimize workflow to enhance patient experience.

The role supervises transport staff, ensures safety, and contributes to emergency readiness and performance reporting within a major research university medical center.

Qualifications

• Bachelor's degree and 1 year of hospital experience required.

Responsibilities

• Leads activities within the hospital as it pertains to patient transportation.
• Coordinates with external groups on transportation operations.
• Serves as liaison to departments on transportation matters and participates in decision making.
• Leads the efficient and timely movement of patients within the facility.
• Supervises and leads a team of patient transporters, including scheduling, training, performance evaluations, and disciplinary actions.
• Maintains compliance with hospital policies, procedures and safety regulations.

Education

Bachelor's degree

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500111 Patient Transport MGR Work Shift: UR - Evening (United States of America) Range: UR URG 108 H Compensation Range: $25.14 - $35.24 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

• Leads the activities within the hospital as it pertains to the patient transportation.
• Coordinates with the appropriate external groups on matters pertaining to transportation operations.
• Serves as liaison to the departments on matters related to specific areas of responsibility and participates in group processes related to overall hospital transportation and decision making.
• Leads the efficient and timely movement of patients within our healthcare facility.
• Leads a team of transportation staff, ensuring adherence to safety protocols, and optimizing the workflow to enhance patient experience.

ESSENTIAL FUNCTIONS

• Supervises and leads a team of patient transporters, including scheduling, training, performance evaluations, and disciplinary actions.
• Ensures adherence to hospital policies, procedures, and safety regulations.
• Maintain accurate records of patient transport activities, including transport times, destinations, and special instructions.
• Prepares reports on transport metrics, such as turnaround times and patient satisfaction surveys.
• Coordinates and oversees patient transport services, including scheduling transport requests, assigning tasks to transporters, and ensuring timely and efficient patient movement.
• Monitors patient transport workflow to optimize efficiency and minimize delays.
• Interacts with patients, families, and clinical staff to coordinate transport logistics and address any concerns or special requests.
• Maintains effective communication with nursing units, emergency departments, and other hospital departments to facilitate smooth patient transfers.
• Manages equipment used for patient transport, ensuring availability, maintenance, and proper functioning.
• Monitors inventory of supplies needed for patient transport activities and coordinates replenishment as necessary.
• Participates in hospital emergency response drills and readiness exercises related to patient transport.
• Coordinates transport logistics during emergencies or mass casualty incidents as part of the hospital's emergency management plan.
• Ensures compliance with hospital standards, infection control protocols, and regulatory requirements related to patient transport.
• Conducts quality assurance checks and audits to maintain high standards of service delivery.
• Identifies opportunities for process improvements in patient transport services, workflow efficiencies, and resource utilization.
• Implements best practices and innovative solutions to enhance patient transport operations.
• Provides training to patient transport staff on safety procedures, equipment usage, patient handling techniques, and customer service standards.
• Facilitates ongoing professional development and skills enhancement for transport team members.
• Collaborates with other hospital departments, including nursing, emergency services, and facilities management, to ensure seamless patient care and operational coordination.
• Fosters a collaborative and supportive team environment among patient transport staff to promote morale and productivity.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

Bachelor's degree and 1 year of hospital experience required Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.