Patient Transfer Coord IV

001 University of Rochester; City of Rochester (NY); Vor Ort; USD 46.000 - 62.000; Vollzeit

Zusammenfassung

The University of Rochester's Admissions Center-SMH is seeking a dedicated Transfer Coordinator to facilitate patient transfers between Strong Memorial Hospital and affiliate locations. You will coordinate intake, consent patients, and ensure accurate documentation in the EHR.

In this full-time role, you will work with medical staff to arrange transportation, provide timely updates to care teams, and maintain clear communication with referring facilities throughout the transfer process.

Qualifikationen

• Bachelor’s degree in Health Care, Education, Psychology, or related field.
• 3 years of related experience in a fast-paced healthcare setting.
• Equivalent combination of education and experience accepted.
• Ability to function in a fast-paced environment.
• Knowledge of hospital policy and procedures for transfers.
• Proficient with EHR systems.
• Excellent communication and customer service skills.

Aufgaben

• Facilitates coordination between Strong Memorial Hospital and affiliate locations to arrange patient transfers.
• Arranges transportation for transfer and liaises with nursing for RN handoff.
• Reviews patient for transfer based on geographic proximity and service needs.
• Documents transfer intake in the EHR and updates patient encounters.
• Answers incoming calls for service requests and logs data.
• Communicates bed assignment to referring facility.

Kenntnisse

Customer service

Data entry

Healthcare terminology

Ausbildung

Bachelor's Degree in Health Care, Education, Psychology, or related discipline

Or equivalent combination of education and experience

Tools

EHR systems

Jobbeschreibung

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500016 Admissions Center-SMH Work Shift: UR - Rotating (United States of America) Range: UR URCB 206 H Compensation Range: $21.97 - $29.66 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Works closely with the Provider team to facilitate admission or transfer of patients from Strong Memorial Hospital Emergency Room to UR Medicine affiliate hospitals. Interviews and consents patients for transfer, answers patient and family questions regarding transfer to affiliate locations and completes appropriate forms for transfer. Interfaces with care team members including physicians, nurses, social work, and support staff to facilitate communication. Creates transfer center intake for service requests to be triaged and managed by the appropriate area leaders.

JOB DUTIES AND RESPONSIBILITIES:

• - Facilitates coordination between Strong Memorial Hospital and affiliate locations to arrange patient transfers to affiliate locations, consents patient for transfer and completes all required paperwork for transfer, under the direction of area leadership.
• - Arranges transportation for transfer and liaisons with nursing to facilitate RN handoff.
• - Reviews patient for transfer based on geographic proximity to affiliate hospitals and necessary service, utilizing service availability lists and in discussion with the Strong Memorial Hospital provider team for the applicable department.
• - Documents in an accurate, timely manner in the EHR (electronic health record) transfer intake. Updates patient encounters for affiliate locations ensuring accurate insurance information, demographic information, service and accommodation information.
• - Answers incoming calls for service requests, enters accurate data in appropriate system (EMR) for RN follow up.
• - Collaborates with health care team to facilitate communication regarding transfer and updates department staff regarding transportation.
• - Completes daily calls to affiliate and outside hospitals relating to pending and accepted transfers awaiting bed assignments.
• - Alerts appropriate leadership of any change in patient status communicated by the referring facility that may require clinical triage and follow up.
• - Communicates bed assignment to referring facility, when identified by receiving facility, under direction of area leadership.

QUALIFICATIONS:

• - Bachelor's Degree in Health Care, Education, Psychology, or related discipline required
• - 3 years of related experience (advanced customer service in fast paced environment, registration, data entry, health care) required
• - Or equivalent combination of education and experience required
• - Ability to function in a fast-paced environment required
• - Knowledge of hospital policy and procedures as they related to transfers between affiliate locations required
• - Knowledge of and proficient ability to use the Electronic Health Record (EHR) required
• - Excellent written and verbal communication skills, as well as excellent customer service skills preferred
• - Ability to work independently as well as highly collaboratively in a team environment preferred
• - Strong computer skills and ability to type minimum of 45 words per minute preferred
• - Knowledge of medical terminology preferred
• - Professional, compassionate demeanor and excellent people skills preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.