Supervisor, Patient Registration

North Memorial Medical Center; Robbinsdale (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health & Welfare Benefit Packages

401k Retirement Match or Pension Plan

Generous Paid Time Off

Adoption Reimbursement

Child Care Discount Program

Education/Tuition Reimbursement

24/7 Fitness Center Access

Job summary

North Memorial Health is seeking a Supervisor for hospital-wide patient registration. You will oversee daily registration workflows, ensuring accuracy and efficiency across the system’s Robbinsdale and Maple Grove sites.

Responsibilities include supporting revenue cycle goals, updating divisional procedures, and producing performance reports. Strong organizational and communication skills are essential, with focus on exceptional customer service in a complex healthcare environment.

Qualifications

• Must have strong organizational and communication abilities.
• Ability to manage multiple tasks in a fast-paced hospital setting.
• Strong analytical and problem-solving skills; focus on accuracy and efficiency.

Responsibilities

• Supervise day-to-day operations of hospital-wide patient registration areas.
• Support Revenue Cycle and Service Excellence goals.
• Assist in development and maintenance of divisional policies and procedures.
• Prepare reports on divisional performance indicators and process analysis.

Skills

Organizational skills

Communication skills

Multitasking

Analytical thinking

Customer service

Education

High School diploma or equivalent

Associates or Bachelor's in Business or Healthcare (preferred)

Tools

None

Job description

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

Supervises the day to day operations of hospital-wide patient registration areas to ensure accurate and quality Patient Registration work flows. Support the organization's Revenue Cycle and Service Excellence goals. Assists manager in the development, implementation, updating and maintenance of divisional policies and procedures as well as any reference guides. Develops and prepares reports on divisional performance indicators and process analysis. Ensure staff are kept aware of regulatory or payor changes.

Requirements

Education

• High School graduate or equivalent required.
• Associates or Bachelor's degree in Business or Healthcare preferred.

Experience

• Three years supervisory experience in healthcare organization preferred.
• Supervisory experience in a patient-focused setting preferred.
• Previous Front-End Point of Service experience preferred.
• Strong organizational and communication skills
• Ability to handle multiple tasks
• Strong analytical skills
• Strong problem solving skills
• Exceptional customer service skills.

#IND123

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hourspertwoweekpayperiod: 80

Shift: Nights 8 hours

Call Requirement: Occasional Call

Remote or On-site:On-site