Supervisor Patient Financial Services

Kaiser Permanente; Wailuku, Northern (HI, KY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Kaiser Permanente in Hawaii seeks a seasoned leader to direct and coordinate Patient Financial Services operations in Wailuku. The role emphasizes optimizing billing, collections, quality, and revenue integrity while building a high-performing team.

Responsibilities include planning, supervising staff, implementing process improvements, ensuring regulatory compliance, and collaborating with other departments to meet metrics and strategic goals.

Qualifications

• Minimum three (3) years medical insurance claims processing and collections experience.
• Minimum three (3) years of experience in leading, managing and supervising staff, preferably in a healthcare environment.
• Bachelor's degree in business administration or four (4) years of directly related experience.
• Demonstrated ability to perform diversified clerical functions and basic accounting procedures.
• Demonstrated knowledge of business operations and organizational practices and procedures.
• Demonstrated familiarity with medical charts and fee schedules.
• Strong verbal and written communication skills and excellent presentation skills.
• Excellent negotiating and analytical skills.

Responsibilities

• Plans, coordinates, directs, and supervises activities of the PFS area; delegates, monitors, and evaluates staff.
• Coordinates monthly department meetings and develops change-friendly workflows.
• Implements business operations process changes and efficiency plans.
• Promotes quality service and uses process improvement tools to improve workflow.
• Prepares and maintains statistical data and identifies potential operational problems.

Skills

Team leadership

Budget management

Process improvement

Customer service

Strategic thinking

Communication

Problem solving

Project management

Education

Bachelor's degree in business administration

Four years of directly related experience

Tools

Word processing software

Spreadsheet software

Database applications

Job description

Job Summary

Directs and coordinates business operations for Patient Financial Services. This position is responsible for the day to day operations of the department to ensure compliance with organizational and industry standards. Supervises staff activities that promote best practices for collection efficiency and maximization of revenue. Identifies quality issues, advises management and implements solutions. Builds an effective team by demonstrating team leadership, budget development and management, work plan development, and project implementation skills. Creates strong customer service orientation and collaboration, results orientation, and strategic thinking within the Patient Financial Services department. Participates in and collaborates on all MHS activities relating to areas of responsibility. Supervises assigned staff.

Essential Responsibilities

• Plans, coordinates, directs, and supervises activities of assigned Patient Financial Services (PFS) area. Delegates, monitors, and evaluates activities of assigned staff to ensure accuracy and efficiency of business operations. Coordinates and facilitates monthly department meetings. Develops and implements business operations process changes. Implements work plans and efficiency improvement strategies. Promotes and supports processes, programs, and methods to enhance quality of service. Develops and monitors use of process improvement tools to ensure efficient, productive, quality work flow and environment. Develops procedures and documentation. Prepares and maintains statistical data on incoming work and identifies potential operational problems.
• Responsible for all aspects of PFS operations including but not limited to: billing, collecting, working with vendors, generating statements, resolving patient billing complaints, meeting department metrics and expectations, etc. Provides guidance to other departments related to PFS-related matters. Stays abreast of all regulatory changes and requirements and ensure that changes to department are implemented and communicated to all staff. Ensures effective financial management of accounts receivable.
• Provides information for and coordinates special projects/activities within area.
• Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate.
• Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff.

Basic Qualifications

Experience

• Minimum three (3) years medical insurance claims processing and collections or related experience in the healthcare industry.
• Minimum three (3) years of experience in leading, managing and supervising staff, preferably in a healthcare environment.

Education

• Bachelors degree in business administration, related field, OR four (4) years of directly related experience.

License, Certification, Registration

• N/A

Additional Requirements

• Demonstrated ability to perform diversified clerical functions and basic accounting procedures.
• Demonstrated knowledge of business operations and organizational practices and procedures.
• Demonstrated familiarity with medical charts and fee schedules.
• Knowledge of medical terminology, CPT-4 and ICD-9-CM coding.
• Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
• Demonstrated knowledge of and skill in adaptability, change management, conflict resolution, creativity, innovation, decision making, customer service, influence, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, team building, teamwork, and written communication.
• Demonstrated knowledge of state, federal and community agencies, insurance carriers, and intermediaries.
• Strong verbal and written communication skills and excellent presentation skills.
• Excellent negotiating and analytical skills.

Preferred Qualifications

• Project management experience.