Supervisor Patient Financial Services

Novant Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading healthcare organization focused on providing remarkable patient experiences. This role involves department leadership, maintaining quality and efficiency, and fostering a safe and inclusive environment. Candidates should have a strong background in revenue cycle management and leadership.

Qualifications

• Two years of Revenue Cycle or customer service experience required.
• Coding Certification (CPC, RHIT, or RHIA) preferred.

Responsibilities

• Foster teamwork, engagement, and community involvement.
• Ensure a safe patient environment aligned with 'First Do No Harm'.

Skills

Leadership

Communication

Teamwork

Education

High School Diploma or GED

2-year/Associate Degree

4-year/Bachelor's Degree

Tools

Word

Excel

Epic

Job description

Job Summary

Responsible for providing department leadership and daily support to maintain ongoing quality, productivity, and efficiency levels in the business office, with a focus on departmental planning, processes, training, trend analysis, and performance evaluation. Uphold Novant’s vision to create the most remarkable patient experience in every dimension, every time, and understand how the Patient Financial Services department contributes to this vision. Identify and communicate issues, backlogs, or opportunities impacting revenue and patient satisfaction. Demonstrate strong leadership and motivational skills to guide the team to optimal performance.

Join a remarkable team where quality care meets quality service, in every dimension, every time.

#JoinTeamAubergine #NovantHealth

Let Novant Health be the destination for your professional growth.

At Novant Health, diversity and inclusion are core values. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families, and communities. We invite applicants from all backgrounds to apply to our exciting career opportunities.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Foster an environment that encourages teamwork, engagement, and community involvement.
• Leverage diversity and inclusion to support quality care.
• Foster a safe patient environment aligned with the principle of "First Do No Harm".

Qualifications

• Education: High School Diploma or GED required; 2-year/Associate Degree required; 4-year/Bachelor's Degree preferred.
• Experience: Two years of Revenue Cycle, customer service, or related experience required; three years preferred; one year of leadership experience preferred.
• Licensure/Certification: Coding Certification (CPC, RHIT, or RHIA) preferred.
• Additional Skills: Ability to complete skills validation, understand decision support systems, possess strong human relations and communication skills, proficiency in Word and Excel, and ability to train and design processes for financial operations.
• Additional Skills Preferred: Operational understanding of Epic, coding knowledge (CPT, HCPCS, ICD10), medical terminology, and knowledge of billing and payor guidelines.

It is the responsibility of every team member to deliver an exceptional patient experience, foster teamwork and engagement, leverage diversity, and ensure a safe environment based on "First Do No Harm" principles.