Customer Solutions Supervisor (Remote)

CSW Industrials Inc.; United States; Remote; USD 70,000 - 80,000; Full time

Job summary

CSW Industrials Inc. is seeking a Customer Solutions Supervisor to lead a remote team focused on enhancing customer experiences. The role involves coaching, process improvement, and performance management to ensure high customer satisfaction and operational efficiency.

Benefits

Comprehensive medical, dental, and vision plans

401(k) and pension

Paid time off program with paid holidays

Various wellness programs

Qualifications

• 4+ years of experience in customer service.
• 1+ years of experience managing teams.
• Experience training and mentoring teams.

Responsibilities

• Lead and develop a high-performing Customer Solutions Team.
• Foster a culture of continuous process improvement.
• Hold performance improvement conversations with team members.

Skills

Customer orientation

Active listening

Strong phone contact handling skills

Excellent written communication skills

Ability to multi-task

Education

Bachelor's Degree in business, supply chain, or related field

Tools

CRM/ERP systems

Job description

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Join to apply for the Customer Solutions Supervisor (Remote) role at CSW Industrials Inc.

Job Summary: RectorSeal is seeking a customer-oriented Customer Solutions Supervisor to lead a team of Customer Solutions Partners in improving customer experiences and operational efforts company-wide. The Customer Solutions Supervisor is responsible for leading and developing a high-performing Customer Solutions Team that is conscious of customers’ needs and highly solutions-oriented. This team directly supports a robust and fast-growing book of business via communication touchpoints, problem resolutions, and account-level updates. The Customer Solutions Supervisor will implement an effective customer service and leadership strategy supporting the team as well as internal and external customers. This role will be remote, and the successful individual must reside in the Continental US full-time.

Job Responsibilities:

1. Leadership: Coach, mentor and enable a team of Customer Solutions Partners to optimize output, communication styles and customer success.
2. Sales Team Engagement: Ensure that the team is highly engaged with the sales team in their coverage area and with other supporting functions.
3. Process Improvement: Foster a culture of continuous process improvement, problem solving and innovation in order to provide outstanding support to customers.
4. Open Forum: Offer an open forum for the team to bring up issues, patterns of customer or sales behavior or gaps in internal processes.
5. Culture: Foster a culture of high engagement, teamwork, accountability and problem solving.
6. Performance Management: Hold performance improvement and alignment conversations with team members.
7. Training: Education & Training on systems, best practices, and rules of engagement.
8. Workload Management: Maintain one’s own workload of projects, sales team/customer support, as well as performance management duties for the organization.

Supervisory Responsibility:

• The role directly supervises a team of 2+ Solutions Partners that may be based in multiple locations.

Skills And Experience:

• Bachelor's Degree in business, supply chain, or related field or some college preferred
• 4+ years of experience working in a customer service position is a must
• 1+ years of experience managing teams
• Strong phone contact handling skills and active listening
• Familiarity with CRM/ERP systems and practices
• Experience training and mentoring teams
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent written communication skills
• Ability to multi-task, prioritize, and manage time effectively

Work Environment:

While performing the duties of this job, the employee is regularly exposed to an office environment. Occasionally, the employee will be exposed to a warehouse environment and will be required to wear appropriate PPE. The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to read, communicate verbally and/or in written form, remember and analyze certain information, and remember and understand certain instructions or guidelines. The employee will encounter moderate noise, typical office lighting and temperatures, and moderate interruptions. While performing the duties of this job, the employee may be required to stand, walk, sit at a computer for an extended period, and may work in a confined area. The employee is frequently required to use hands and fingers to type, touch, handle, feel, and to reach with hands and arms.

Compensation: RectorSeal has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the CSWI Board of Directors.

Benefits: At RectorSeal, our employees enjoy the following benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, paid time off program with paid holidays, and various wellness programs.

About RectorSeal: Based in Houston, Texas, RectorSeal, LLC, is a wholly owned subsidiary of CSW Industrials, Inc. [NASDAQ: CSWI], and is a leading provider of quality solutions for the professional trades serving heating, ventilation, and air conditioning (HVAC/R), plumbing, electrical, and construction markets. For more information about RectorSeal’s innovative products and brands that increase efficiency and improve reliability, please visit www.RectorSeal.com.

RectorSeal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Rectorseal does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Manufacturing

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