Supervisor, Patient Access - Sleep Center - Full Time - Bascom Palmer Eye Institute Miami, FL

200 UM Corp (Enterprise); United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami, Bascom Palmer Eye Institute, is seeking a full-time Supervisor, Patient Access for the Sleep Center in Miami, Florida. This on-site role oversees day-to-day front-end operations and a Tier 1 patient access team to ensure smooth patient flow and accurate financial clearance.

Responsibilities include training and evaluating staff, enforcing policies, monitoring performance against KPIs, coordinating scheduling, and maintaining HIPAA compliance while serving diverse

Qualifications

• High School Diploma or equivalent; relevant experience.
• Minimum 4 years of relevant experience.
• Knowledge of performance management and staff development.
• Strong leadership, communication, and training skills.

Responsibilities

• Obtains and verifies demographic, financial, and clinical information for financial clearance.
• Trains, evaluates, and monitors registration staff to ensure performance.
• Ensures adherence to policies, procedures, and internal controls.
• Plans, organizes, and schedules to meet daily volumes.
• Monitors patient flow and coordinates with leadership to resolve issues.
• Maintains HIPAA compliance and communicates treatment consent to patients.

Skills

Performance Management

Training & Development

Team Leadership

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Job description

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Supervisor, Patient Access, for the Sleep Center, in Miami, Florida. The Supervisor, Patient Access (On‑Site) oversees and supervises the day‑to‑day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations, for hospital and practice‑based locations across the University of Miami Health System. The Supervisor, Patient Access (On‑Site) anticipates patient volume, monitors patient flow, and staff productivity, to ensure that all patients, customers, visitors, and staff are well served by provided a pleasant and organized atmosphere, appropriate for all ages, ethnic groups, and physical handicaps.

Core Job Functions

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
• Ensures that staff members adhere to all established policies and procedures.
• Assists with planning, organizing, and scheduling to accommodate daily expected volumes.
• Communicates any patient flow issues to appropriate managing staff.
• Verifies patient demographic and insurance information, and edits information, as necessary.
• Explains consent for treatment, financial liability, and HIPPA to patients.
• Initiates performance management processes to address on‑going performance issues.
• Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.
• Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.
• Monitors staff compliance with key business initiatives and inspires team to achieve established Key Performance Indicators including but not limited to patient satisfaction, co‑pay, and previous balance collections, registration processing time, and denials Maintains harmonious and collaborative working relationship with all healthcare team members.
• Adheres to University and unit‑level policies and procedures and safeguards University assets.
• This list of duties and responsibilities is not intended to be all‑inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• Education: High School Diploma or equivalent/relevant experience, certification or license Experience: Minimum 4 years of relevant experience required Certification and Licensing: Refer to department description for applicable certification requirements Knowledge, Skills and Abilities: Performance Management: Ability to set performance goals, provide feedback, conduct evaluations, and effectively delegate tasks.
• Training & Development: Providing employee training and motivation to enhance skills.
• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

Benefits and Compensation

• The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

About the University

UHealth-University of Miami Health System, South Florida's only university‑based health system, provides leading‑edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.