Supervisor, Patient Access & Pre-Access

Ensemble Health Partners; United States; On-site; USD 42,660 - 52,140; Full time

Benefits offered by this job

Health, dental, and vision coverage

Time off and paid holidays

Retirement plan options

Well-being programs

Job summary

Ensemble Health Partners is looking for a Patient Access and Pre-Access Supervisor to oversee daily operations of the patient access team, ensuring efficient workflows and adherence to revenue cycle goals.

The role includes managing staff performance, scheduling, and KPI monitoring, along with training and compliance tracking. Required qualifications include relevant experience in healthcare and supervisory roles. Additional benefits include bonus incentives and comprehensive health packages.

Qualifications

• 1 to 3 years of experience in healthcare or business.
• 2–3 years of supervisory experience in healthcare or business.

Responsibilities

• Oversee daily operations of the patient access team.
• Manage staff scheduling to minimize overtime.
• Provide training and corrective action to staff.
• Monitor daily productivity and report key metrics.
• Lead on-call rotation and provide administrative guidance.
• Develop and track departmental process changes.
• Assist with staff evaluations and maintain attendance records.
• Collaborate with teams to resolve operational issues.
• Ensure compliance with regulations and processes.

Skills

Leadership

Analytical skills

Microsoft Office proficiency

Knowledge of hospital billing processes

Education

Associate degree or Bachelor's degree

Job description

Job Summary

The Patient Access and Pre-Access Supervisor oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals. The role includes scheduling management, KPI monitoring, regulatory compliance, coaching, and partnership with clients to optimize front-end processes.

Responsibilities

• Coordinate all registration and pre-registration duties with direct and indirect reporting employees.
• Manage staff scheduling, including rotation, time off, and call-offs, to minimize overtime while maximizing productivity.
• Provide training, coaching, and corrective action to staff; conduct audits and continual education.
• Monitor daily productivity and report on key metrics such as point of service, wait times, overtime, and productivity.
• Lead on-call rotation days, nights, and weekends; provide administrative guidance to staff via telephone.
• Develop, implement, and track departmental process and procedure changes; manage assigned projects related to process improvements.
• Assist with staff evaluations, maintain time/attendance records, and participate in facility meetings to ensure process alignment.
• Collaborate with Client and Vendor teams to resolve complex patient and operational issues.
• Maintain regulatory and organizational compliance, including collection process tracking and monitoring.

Required Qualifications

• 1 to 3 years of experience in healthcare or business settings.
• Associate degree (2‑year) or Bachelor’s degree (4‑year).
• 2–3 years of supervisory experience in healthcare or business.
• Proven ability to lead and direct teams, with strong analytical skills.
• Proficient in Microsoft Office.
• Knowledge of registration, insurance verification, scheduling, and hospital billing processes.

Preferred Qualifications

• Advanced usage of AI and experience managing teams using AI to improve processes.
• Experience with AI experimentation, exploration, and application in a business setting.
• Demonstrated ability to implement and track technology-enabled process improvements.

Licenses & Certifications

Certified Healthcare Access Management (CHAM) and Certified Revenue Cycle Representative (CRCR) certifications required.

Compensation

Starting salary of $47,400 annually. Compensation may be increased based on experience. Additional benefits include bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement opportunities.

Benefits

• Health, dental, and vision coverage.
• Time off and paid holidays.
• Retirement plan options.
• Well‑being programs.

EEO Statement

Ensemble is an equal employment opportunity employer. Ensemble prohibits discrimination and harassment on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable law.

Application Process & Disclaimers

Ensemble Legitimate Ensemble Recruiters will only contact you from an email address ending in "@ensemblehp.com." Ensemble will never ask for a payment or request sensitive personal information via email, phone, or text. If you require reasonable accommodations in the application process, please contact [e-mail]. Compensation decisions consider geographic location, knowledge, skills, education, licensure, and internal equity.

Job Status

This position is currently open and actively accepting applications.