Supervisor, Financial Counseling - OC Hospital

City of Hope; Irvine (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Financial Counseling Supervisor to lead their team in a new inpatient facility. This role is pivotal in ensuring quality patient access and financial counseling services, driving strategic initiatives for improved patient satisfaction. The ideal candidate will have extensive experience in financial counseling, personnel management, and change management. Join a compassionate team dedicated to making a significant impact in healthcare, where your leadership will help streamline processes and enhance patient care. If you are ready to take on this rewarding challenge, we want to hear from you!

Qualifications

• 7+ years of experience in Financial Counseling and/or Patient Access.
• 2+ years in healthcare as a lead or supervisor.

Responsibilities

• Oversee daily operations for Financial Counseling and ensure quality assurance.
• Monitor staffing productivity and implement quality audits.

Skills

Financial Counseling

Patient Access

Personnel Management

Quality Assurance

Change Management

Resource Management

Education

Associates Degree

Bachelor's Degree

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago, and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

This role is responsible for coordination and supervision of the financial counseling team. This supervisor will oversee daily operations for Financial Counseling, ensuring quality assurance, resource management, implementing change, and providing frontline coverage.

Seeking a Financial Counseling Supervisor with a strong background in Patient Access, preferably in a hospital and inpatient Admitting setting. To lead our financial counseling team for our new inpatient facility in Orange County. The ideal candidate will support the new facility opening, ensuring seamless implementation of workflows, system integration, and compliance with policies.

As a successful candidate, you will:

1. Personnel Management
2. Achieve HR objectives through recruiting, training, coaching, and managing staff; monitor staffing levels and reassign work as needed; oversee case management and referrals; collaborate with Patient Business Services; guide financial assistance applications; manage drug assistance programs; supervise Medi-Cal disenrollments; provide staff training; maintain professional relationships; serve as external liaison; monitor and audit processes; ensure policy compliance; perform additional duties; oversee Medi-Cal extension of care.
3. Quality Assurance
4. Monitor staffing productivity, implement quality audits, foster excellent customer service, and address complaints effectively.
5. Change Management
6. Support strategic initiatives, improve patient access and satisfaction, and manage change effectively.
7. Resource Management
8. Streamline processes, implement standard work, monitor metrics, oversee equipment and technology upgrades, and facilitate change to meet business needs.

Qualifications

• Associates Degree (additional experience may substitute for education)
• 7+ years of experience in Financial Counseling and/or Patient Access, preferably in ambulatory settings
• 2+ years in healthcare as a lead or supervisor
• Preferably: Bachelor's Degree; Six Sigma Yellow or Green Belt

City of Hope employees' pay is based on experience, qualifications, and work location. City of Hope is an equal opportunity employer. To learn more about our comprehensive benefits, please CLICK HERE.