Supervisor Patient Access - Full Time - Evening - Emergency Department - Torresdale

Thomas Jefferson University & Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Supervisor of Patient Access to enhance patient registration processes and ensure compliance with regulatory standards. This role requires strong leadership and communication skills to manage daily operations, staffing, and performance metrics. The ideal candidate will have a background in healthcare, with a focus on patient experience and process improvement. Join a team dedicated to delivering exceptional service and fostering a diverse and inclusive work environment, where your contributions will make a significant impact on patient care and operational efficiency.

Qualifications

• Mindestens 5 Jahre relevante Erfahrung im Gesundheitswesen oder Associate's Degree erforderlich.
• Mindestens 2 Jahre Erfahrung in der Patientenregistrierung und 3 Jahre Führungserfahrung.

Responsibilities

• Überwachung der täglichen Registrierungsfunktionen im Bereich Patientenzugang.
• Teilnahme an der Einstellung, Einarbeitung und Schulung des Personals.

Skills

Kommunikation

Problemlösung

Entscheidungsfindung

Führung

Zwischenmenschliche Fähigkeiten

Qualitätssicherung

Kritisches Denken

Education

Associate's Degree in Healthcare

Bachelor's Degree

HFMA Certifications

Tools

Microsoft Office

EHR Systems (EPIC, Cerner)

Job description

Job Details

Overview

The Supervisor of Patient Access oversees daily registration functions within the scope of Patient Access. Ensures appropriate staffing, promotes a positive patient experience, and demonstrates strong communication and customer service skills when interacting with staff, patients, families, and leadership. Supervises registration processes to ensure compliance with regulatory requirements and departmental protocols. Prioritizes responsibilities, resolves departmental and patient issues, and monitors key performance metrics to meet goals.

Additional Responsibilities

1. Interacts with co-workers, visitors, and staff in alignment with Jefferson's values.
2. Maintains staffing schedules, manages resources to cover vacancies, and minimizes overtime for smooth operations.
3. Oversees on-site operations including payroll, attendance, downtime support, and deposit reconciliation, adhering to deadlines and budgets.
4. Addresses patient complaints and stakeholder concerns, continuously seeking process improvements.
5. Participates in hiring, onboarding, training, and evaluating staff performance, providing mentorship and feedback.
6. Ensures regulatory compliance and departmental protocols are followed.
7. Achieves team performance metrics and completes quality assurance reviews.

Job Description

Education: Associate's degree in healthcare or business administration required; or minimum 5 years relevant healthcare experience. Bachelor's degree and HFMA certifications preferred.

Experience: At least 2 years of patient registration experience and 3 years of supervisory experience in healthcare settings. Proficient in computer skills, Microsoft Office, and familiar with EHR systems like EPIC or Cerner.

Skills: Excellent communication, problem-solving, decision-making, leadership, and interpersonal skills. Knowledge of insurance coverage, authorizations, and coverage requirements. Strong quality assurance and critical thinking skills.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Location

10800 Knights Road, Philadelphia, PA

Jefferson is committed to equal opportunity employment and providing a diverse and inclusive work environment.