Supervisor Patient Access - Full Time - Evening - Emergency Department - Frankford

Thomas Jefferson University & Jefferson Health; Philadelphia, Baltimore (Philadelphia County, MD); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Supervisor of Patient Access to lead daily registration functions and enhance patient experiences. This role requires strong leadership and communication skills to manage staff, resolve patient issues, and ensure compliance with regulatory standards. The ideal candidate will have a background in healthcare administration and a passion for fostering a positive work environment. Join a team dedicated to providing exceptional service and improving healthcare access in the community.

Qualifications

• Minimum 2 years of patient registration and 3 years of supervisory experience.
• Proficiency in computer skills and familiarity with EHR systems.

Responsibilities

• Oversee daily registration functions and ensure appropriate staffing.
• Manage on-site operations including payroll and attendance.

Skills

Communication Skills

Customer Service Skills

Problem-Solving Skills

Leadership Skills

Critical Thinking Skills

Education

Associate's Degree in Healthcare or Business Administration

Bachelor's Degree

HFMA Certifications

Tools

Microsoft Office

EHR Systems (EPIC, Cerner)

Job description

Job Details

Overview

The Supervisor of Patient Access oversees daily registration functions within the scope of Patient Access. They ensure appropriate staffing, promote a positive patient experience, and demonstrate strong communication and customer service skills when interacting with staff, patients, families, and leadership. The supervisor supervises efficient and compliant registration processes, ensuring adherence to regulatory and departmental protocols. They prioritize responsibilities, resolve departmental and patient issues, and monitor key performance metrics to meet goals.

Additional Responsibilities

1. Interact with co-workers, visitors, and staff in line with Jefferson's values.
2. Maintain staffing schedules, respond promptly to time-off requests, and manage resources to ensure coverage with minimal overtime.
3. Manage on-site operations including payroll, attendance, downtime support, and deposit reconciliation, adhering to deadlines and budgets.
4. Respond to patient complaints and stakeholder concerns, continuously seeking process improvements.
5. Participate in interviewing, hiring, and training new employees; monitor onboarding to ensure competence.
6. Provide constructive feedback, escalate issues timely, and appraise staff performance.
7. Manage staff time and attendance for compliance and track performance metrics.
8. Maintain a professional demeanor, fostering a positive attitude within the department.
9. Ensure compliance with regulatory requirements and departmental protocols.
10. Achieve individual and team performance goals and complete staff quality assurance reviews.
11. Conduct annual staff performance evaluations, providing feedback on achievements and goals.

Job Description

Education: Associate's degree in healthcare or business administration required, or at least 5 years of relevant healthcare experience. Bachelor's degree and HFMA certifications preferred.

Experience: Minimum of 2 years of patient registration and 3 years of supervisory experience in healthcare settings. Proficiency in computer skills, Microsoft Office, and familiarity with EHR systems like EPIC or Cerner. Excellent communication, problem-solving, and decision-making skills. Knowledge of insurance coverage, benefits, authorizations, and coverage requirements. Strong leadership, interpersonal, and critical thinking skills.

Work Shift

Evening shift (United States of America)

Worker Sub Type

Regular

Location

4900 Frankford Avenue, Philadelphia, PA

Jefferson is committed to equal opportunity employment and education, welcoming applicants regardless of age, race, gender, or other protected statuses.