Supervisor Patient Access - Full Time - Evening - Emergency Department - Bucks

Thomas Jefferson University & Jefferson Health; Langhorne (Bucks County); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Seamless Access Supervisor to enhance patient registration processes. This role involves overseeing daily operations, ensuring compliance, and promoting a positive patient experience. You will manage staffing, resolve issues, and participate in the hiring and training of new employees. The ideal candidate will possess strong leadership and communication skills, along with a passion for improving healthcare services. Join a dedicated team committed to delivering high-quality care and making a significant impact in the community.

Qualifications

• Minimum of 2 years of patient registration experience required.
• Minimum of 3 years of supervisory experience in healthcare settings.

Responsibilities

• Oversee daily registration functions and ensure compliance with protocols.
• Manage staffing schedules and respond to patient complaints.

Skills

Patient Registration

Supervisory Skills

Communication Skills

Problem Solving

Leadership Skills

Critical Thinking

Interpersonal Skills

Education

Associate's Degree in Healthcare or Business Administration

Bachelor's Degree

HFMA Certifications

Tools

Microsoft Office

EPIC

Cerner

Job description

Job Details

The Seamless Access Supervisor oversees the daily registration functions within Patient Access's scope of work. Ensures the operational unit is staffed appropriately. Promotes a positive patient experience for patients and families. Demonstrates strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership. Supervises efficient and compliant registration processes, ensuring regulatory and compliance requirements including adherence to departmental and institutional protocols. Prioritizes responsibilities to complete daily work requirements, resolves departmental and patient problems as needed, and monitors key performance metrics to ensure goals are achieved.

In addition, the Supervisor will do the following:

1. Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.
2. Maintain staffing schedules, including timely responses to requests for time off. Manage resources to ensure all vacancies are covered with minimum or no overtime. Ensure necessary coverage for the smooth and efficient operation of the department.
3. Manage on-site operations including MyTime payroll & attendance, downtime support, and deposit reconciliation. Adhere to established project deadlines and budgetary limitations.
4. Respond to all patient complaints or stakeholder concerns. Identify ways to improve registration processes.
5. Participate in interviewing and hiring new employees. Share in the education and training of new hires. Monitor new employee onboarding to ensure they are fully trained and competent in their roles and responsibilities.
6. Provide constructive communication to service delivery areas, escalating issues to Patient Access Leadership timely.
7. Appraise staff performance, address complaints, resolve issues, and act as a mentor for staff. Manage and track staff's time and attendance for compliance.
8. Demonstrate a professional demeanor with patients, families, coworkers, and leadership by fostering a positive attitude in the department.
9. Ensure regulatory and compliance requirements are met; comply with departmental and institutional protocols.
10. Achieve individual and team performance metrics. Complete staff quality assurance reviews.
11. Complete staff's annual performance evaluations, providing feedback on performance and achievement of goals to the Regional Manager.

Job Description

Education:

Associate's degree in healthcare or business administration required, or in lieu of degree, a minimum of 5 years of work experience in a physician office/practice, hospital setting, healthcare insurance provider, or other healthcare relevant experience. Bachelor's Degree and HFMA Certifications preferred.

Experience:

Minimum of 2 years of patient registration experience required.

Minimum of 3 years of supervisory experience in a physician office/practice, hospital setting, healthcare insurance provider, or other healthcare relevant experience required.

Proficient with computer and Microsoft Office skills; familiar with healthcare EHR applications such as EPIC, Cerner.

Excellent written and oral communication skills.

Requires problem-solving and decision-making skills in complex situations.

Knowledge of patient registration, third-party insurance coverage including managed care plans, benefits, authorizations/referrals, and coverage requirements.

Excellent leadership and interpersonal skills.

Strong quality assurance and critical thinking skills are necessary for this role.

Work Shift

Workday Evening (United States of America)

Worker Sub Type

Regular

Primary Location Address

380 North Oxford Valley Road, Langhorne, Pennsylvania, United States of America

Jefferson, located in the greater Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey, is reimagining healthcare and higher education to create unparalleled value. With over 65,000 staff, Jefferson is dedicated to providing high-quality, compassionate clinical care, making communities healthier, and preparing future professionals through extensive educational programs. Jefferson Health, ranked among the top 15 non-profit healthcare systems nationally, operates numerous hospitals and outpatient facilities. Jefferson Health Plans offers broad health coverage options in Pennsylvania and New Jersey, serving the community for over 35 years.

Jefferson is committed to equal educational and employment opportunities for all persons regardless of age, race, color, religion, creed, sexual orientation, gender identity, marital status, pregnancy, national origin, military or veteran status, disability, or any other protected status.