Supervisor Patient Access-Centralized Scheduling

Community Health Network; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Community Health Network in Indianapolis is seeking a Patient Access Supervisor to manage day-to-day operations and ensure efficient patient access service delivery. The role involves identifying improvement opportunities and developing team members to enhance service quality.

The ideal candidate will possess a high school diploma, leadership experience in healthcare, and strong communication skills. This position offers an opportunity to mentor staff and contribute to exceptional patient care.

Qualifications

• Minimum of three years of experience in healthcare or leadership.
• Must obtain NAHAM Certification within one year of hire.
• Knowledge of insurance requirements and verification procedures.

Responsibilities

• Manage day-to-day operations of patient access.
• Identify improvement opportunities and develop employees.
• Monitor key quality and productivity metrics.

Skills

Leadership

Customer service

Communication skills

Computer skills

Time management

Education

High School Diploma or GED

Job description

Patient Access Supervisor

Join our community. Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state‑of‑the‑art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Responsibilities

The Patient Access Supervisor is responsible for managing day‑to‑day operations, identifying improvement opportunities, and developing employees. The supervisor is responsible for making decisions and collaborating with other leaders to ensure successful daily patient access operations. The supervisor monitors key quality and productivity metrics to ensure long‑term success in all areas of patient access operations.

Qualifications

• High School Diploma or GED (Required)
• Certifications & Licenses: NAHAM Certified Healthcare Access Manager (CHAM) within one (1) year from hire
• Certifications & Licenses: NAHAM Certified Healthcare Access Associate (CHAA)
• 3+ years: Minimum of three years of experience in a healthcare, medical office, customer service, or leadership position. (Required)
• Must have knowledge of insurance requirements, including current verification and authorization procedures
• Must lead by example with CHNw PRIIDE values
• Must have excellent written and verbal communication skills
• Must have effective listening skills
• Must have excellent computer skills
• Must be committed, motivated, and energetic
• Must be willing to mentor and coach staff for success
• Ability to be flexible
• Ability to self‑manage time appropriately, multi‑task and prioritize on a day‑to‑day basis
• Ability to resolve conflict
• Ability to maintain confidentiality