Supervisor, Patient Access | 40hrs/week

Good Samaritan Society; Rapid City, Northern (SD, KY); Hybrid; USD 33,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off

Job summary

Sanford Health in Rapid City, SD, is seeking a Patient Access Supervisor to lead admissions, registrations and scheduling within the Revenue Cycle. You will ensure compliance with policies and optimize ADT processes to support accurate patient data and billing accuracy.

The role emphasizes strong leadership, staff development, and effective communication, with responsibilities for workflow design, data reporting, and improving patient satisfaction across the department.

Qualifications

• Associate's degree or 4 years related experience required.
• Previous health insurance experience desired.
• Strong leadership and communication skills.

Responsibilities

• Lead Patient Access functions including admissions, discharges and transfers.
• Oversee registration, scheduling, appointments reporting and EMR issues.
• Develop workflows to ensure accurate patient data and financial details.
• Collect data, generate reports, and support department training.
• Mentor and manage diverse staff and coordinate cross-functional teams.

Skills

Staff management

Leadership

Communication

Change management

Team mentoring

Scheduling

Data reporting

Education

Associate's degree in healthcare or business

Tools

EMR (Electronic Medical Records)

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Black Hills Surg Hosp
Location: Rapid City, SD
Address: 216 Anamaria Dr, Rapid City, SD 57701, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $24.00 - $34.50

Job Summary

The Patient Access Supervisor assists in implementing changes and processes to facilitate efficient quality Patient Access services and achieve department goals and objectives established. Applies advanced understanding of Patient Access Management department workflow and end user needs based on health care related practices, and regulatory and legal requirements. Ensures compliance with processes, policies, and regulatory requirements. Based on job location, performs day to day operations and leads Patient Access functions, which may include admissions, discharges, and transfers (ADT) issues, registration, scheduling, department appointments reporting, and electronic medical record (EMR) issues.

Assists in developing workflows to generate accurate patient data and aid in effective practice relating to financial details such as pre-authorization, assistance for underinsured and insured patients, and available government programs, while working to improve patient satisfaction. Assists department management team with procedural changes related to work flows, ADT modules and reimbursements for private, state and federal payers to ensure financial return. Collects and compiles data, assesses accuracy and validity of data. Interprets data and creates accurate, useful, and timely reports to aid in departmental training.

Accountable for attainment of department and section goals by distributing work in areas of responsibility to achieve desired goals. Emphasizes accuracy, productivity and completion of work within established timeframes. Approaches opportunities for improvement in a positive manner fostering a team approach to problem solving. Leads cross-functional team(s) in issue resolution, process improvement, and change management. Ensures projects are completed accurately and within established timelines. Adheres to established project deadlines and budgetary limitations. Facilitates change and communicates effectively to achieve organizational/departmental goals. Skillful at managing change.

Orients, trains, schedules, evaluates, and provides ongoing continuing education for areas of responsibility. Maintains appropriate staffing levels. Communicates with staff effectively on a professional level. Mentors staff and empowers professional growth. Motivates staff and provides direction, as needed. Manages diverse teams of individuals.

Strong management skills and assertive, visible leadership style. Serves as a role model for staff in professionalism, attitude, knowledge, demeanor and execution of duties. Requires use of problem solving and decision making skills in a variety of complex situations. Strong quality assurance and critical thinking skills are necessary for success in this role. Effective and efficient meeting management skills. Must have excellent written and oral communication skills. Well organized with the flexibility, creativity and a willingness to implement new ideas.

Qualifications

Associate's degree in a healthcare or business-related field or 4 years of related experience required.

Previous experience with health insurance is desired.

Benefits

• health insurance
• dental insurance
• vision insurance
• life insurance
• a 401(k) retirement plan
• work/life balance benefits
• a generous time off package to maintain a healthy home-work balance

Sanford offers an attractive benefits package for qualifying full-time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0270068
Job Function: Revenue Cycle
Featured: No