SUPERVISOR- PATIENT ACCESS

System Support; MIDDLETOWN (OH); On-site; USD 52,000 - 82,000; Full time

Job summary

Atrium Medical Center in Middletown, OH seeks a Supervisor of Patient Access to manage daily operations of the assigned unit and ensure timely collection of patient demographics, financial and regulatory information. The role supports hospital financial and compliance risk related to patient care and coordinates payment arrangements.

The position requires strong leadership, analytical skills, and problem-solving abilities, with flexibility for a 24/7 operation and weekends/holidays as needed;

Qualifications

• Excellent communication skills and leadership abilities.
• Strong analytical skills to examine and recommend improvements.
• Flexibility to meet demands of a 24/7 operation.

Responsibilities

• Oversee daily operations of the assigned unit.
• Collect demographics, financial, and regulatory information to assess hospital financial and compliance risk.
• Negotiate patient payment arrangements and evaluate referral to public assistance programs.
• Prepare statistical, budget, and policy and procedure manuals.

Skills

Communication skills

Leadership

Interpersonal skills

Analytical skills

Problem resolution

Education

High School diploma / GED

Associates degree

HFMA CRCR within 2 years

Tools

Microsoft Office

Job description

ATRIUM MEDICAL CENTER

SUPERVISOR OF PATIENT ACCESS

VARIED, FLEX, FLOAT, WEEKENDS, HOLIDAYS

FULL TIME / 80 HOURS PER PAY PERIOD

The Supervisor of Patient Access is responsible for the daily operations of the assigned unit. This position is responsible for timely collection of demographics, financial, and regulatory information to assess the hospital’s financial and compliance risk related to the delivery of patient care. These functions include timely collection of patient co-pays, deductible, and coinsurance balances, negotiating acceptable payment arrangements or medical bank financing and/or evaluating and referral to public assistance programs. This position is also responsible for the statistical, budget, and policy and procedure manual preparations.

The Supervisor of Patient Access Services demonstrates Decision Quality (17), Managing Work (35), and has a knowledge of Total Work Systems (63). The Supervisor must possess Interpersonal Savvy (31), good Manager (Boss) Relationships (4), and be effective in Directing others (20). The supervisor must know and understand the hospital’s financial policies and can direct staff to apply this knowledge to the patient. Must demonstrate strong analytical skills, be a visionary/strategist, and possess strong project management skills. Must be process oriented and take ownership of projects and outcomes. Must demonstrate being proactive in problem solving. Must possess interpersonal savvy to be able to relate and communicate with multiple levels of people possessing different skill sets including subordinate staff, clinicians, and physicians. Must be flexible with work hours to meet demands of a 24/7 operation.

Education

• Minimum Level of Education Required: High School completion / GED
• Preferred educational qualifications: Associates degree
• HFMA CRCR within two years of role.

Experience

• Minimum Level of Experience Required: 1 - 3 years of job-related experience
• Prior job title or occupational experience: 2-4 years customer service experience
• Prior specific functional responsibilities: Experience in Microsoft Office
• Preferred experience: Knowledge of healthcare laws and working in hospital EMR systems.

Knowledge/Skills

• Must have excellent communication skills, proven leadership abilities, advanced interpersonal skills to provide leadership to assigned staff and to maintain effective communications with patients, physicians, visitors, and a variety of internal employees.
• Analytical skills necessary to examine and make recommendations in all areas of responsibility.
• Must have proven problem resolution skills including employee counseling, patient/physician/ancillary department issues, equipment malfunctions.