Supervisor, Pastry

Loews Hotels & Co; Orlando, Northern (FL, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Job summary

Loews Hotels & Co is seeking a Pastry Supervisor for the Universal Orlando property. You will oversee pastry production, mentor the pastry team, and collaborate with the Pastry Chef to craft desserts that meet luxury standards.

Ideal candidates bring 7+ years of high-volume pastry experience, precise technique, and a passion for innovative presentation. This on-site role requires flexibility for nights, weekends and holidays in a demanding hotel kitchen.

Qualifications

• 7+ years Baking/Pastry experience in a high-volume hotel or freestanding restaurant.
• Advanced hands-on pastry execution including precision piping, artistic cake decoration, chocolate and sugar showpiece elements, and refined plated dessert presentation.
• Ability to perform under high standards and service pressure while maintaining immaculate workstation organization and adherence to luxury brand expectations.
• Ability to communicate effectively in English verbally with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Responsibilities

• Oversee the preparation and presentation of all pastries, desserts, and baked goods.
• Enforce recipes, portion control, and consistency standards.
• Collaborate with the Pastry Chef to develop new items and seasonal menus.
• Supervise, train, and mentor pastry team members to maintain high performance.
• Conduct pre-shift briefings and provide ongoing feedback and coaching.
• Create schedules that ensure optimal staffing during peak periods.
• Monitor inventory and coordinate ordering to maintain freshness and minimize waste.
• Ensure compliance with health, safety, and sanitation standards.
• Maintain accurate records of production, waste, and food costs.
• Fulfill special dietary requests and custom dessert orders.
• Monitor guest feedback and collaborate on improvements.
• Work closely with other kitchen departments to support events and services.
• Report equipment maintenance needs promptly.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned

Skills

Culinary Expert

Hands-On Leader

Creative Innovator

Organized & Efficient

Collaborative Team Player

Veterans & Military spouses encouraged

Job description

About Loews Hotels at Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world‑class team brings to life the incredible, award‑winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best‑in‑State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Loews Royal Pacific Resort

Join the ‘ohana’ at our island paradise that celebrates the Golden Age of Travel, and the adventures of island‑hopping through the South Pacific.

What We’re Looking For:

A passionate and detail‑oriented Pastry Supervisor who will bring creativity, precision, and leadership to our pastry kitchen. You’ll be the driving force behind exceptional desserts and baked goods, ensuring every creation meets the highest standards of quality and artistry. In this role, you’ll partner with the Pastry Chef to maintain consistency, inspire innovation, and deliver memorable experiences for every guest.

Who You Are:

• Culinary Expert: You have deep knowledge of pastry techniques, from classical French desserts to modern trends, and thrive on perfecting every detail
• Hands‑On Leader: You lead by example, guiding and mentoring your team with confidence and clarity
• Creative Innovator: You love experimenting with flavors and presentation, bringing fresh ideas to seasonal menus and special events
• Organized & Efficient: You excel at managing production timelines, inventory, and schedules without compromising quality
• Collaborative Team Player: You work seamlessly with other kitchen departments to ensure smooth operations and exceptional guest experiences
• Veterans and military spouses are encouraged to apply

What You’ll Do:

• Oversee the preparation and presentation of all pastries, desserts, and baked goods
• Enforce recipes, portion control, and consistency standards
• Collaborate with the Pastry Chef to develop new items and seasonal menus
• Supervise, train, and mentor pastry team members to maintain high performance
• Conduct pre‑shift briefings and provide ongoing feedback and coaching
• Create schedules that ensure optimal staffing during peak periods
• Monitor inventory and coordinate ordering to maintain freshness and minimize waste
• Ensure compliance with health, safety, and sanitation standards
• Maintain accurate records of production, waste, and food costs
• Fulfill special dietary requests and custom dessert orders
• Monitor guest feedback and collaborate on improvements
• Work closely with other kitchen departments to support events and services
• Report equipment maintenance needs promptly
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications:

• 7+ years Baking/Pastry experience in a high‑volume hotel or freestanding restaurant
• Advanced hands‑on pastry execution including precision piping, artistic cake decoration, chocolate and sugar showpiece elements, and refined plated dessert presentation. Expertise in classical pastry techniques combined with modern applications, emphasizing texture, balance, and visual appeal.
• Ability to perform under high standards and service pressure while maintaining immaculate workstation organization and adherence to luxury brand expectations.
• Ability to communicate effectively in English verbally with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Who You’ll Supervise:

Pastry Team Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco‑friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.