Supervisor, Pass Programs

RTD; Denver (CO); On-site; USD 84,000 - 119,000; Full time

Job summary

RTD in Denver seeks a Pass Programs Supervisor to oversee daily operations of employer-sponsored, institutional, and community-based transit pass programs, including EcoPass, CollegePass, and Neighborhood EcoPass. You will supervise staff, ensure customer service quality, and maintain data integrity while supporting growth and operational excellence.

Ideal candidates have a bachelor’s degree in a related field, 5+ years in program management or revenue-generation roles, 2+ years in contract

Qualifications

• Bachelor’s degree in public administration, business, marketing, advertising, communications or related field.
• At least five years in community outreach, program management, business development, revenue generation, or marketing strategy.
• At least two years in contract management with broad customer bases including government entities, corporations, neighborhood groups, or nonprofits.
• At least one year of experience supervising staff.

Responsibilities

• Oversee daily operations of employer-sponsored and community pass programs.
• Ensure administration, customer service, and compliance for EcoPass, CollegePass, Neighborhood EcoPass.
• Supervise a team of pass program staff and manage external stakeholder relationships.
• Maintain data integrity and support strategic growth and operational excellence.
• Recruit, coach, and conduct performance reviews; enforce safety and Equal Employment Opportunity goals.

Skills

Auditing

Collections

Reconciliations

Pricing

Invoicing

Microsoft Office

Math

Statistics

Communication

Customer Service

Education

Bachelor’s degree in public administration, business, marketing, advertising, communications or related field

Job description

At Regional Transportation District (RTD), We make lives better through connections! When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

The Pass Programs Supervisor oversees the daily operations of RTD’s employer-sponsored, institutional, and community-based transit pass programs. This role ensures the effective administration, customer service, and compliance of RTD's EcoPass, CollegePass, and Neighborhood EcoPass programs. The incumbent is responsible for supervising a team of pass program staff, facilitating relationships with external stakeholders, ensuring data integrity, and supporting strategic growth and operational excellence of the programs.

Duties & Responsibilities

• The Pass Programs Supervisor oversees the daily operations of RTD’s employer-sponsored, institutional, and community-based transit pass programs. This role ensures the effective administration, customer service, and compliance of RTD's EcoPass, CollegePass, and Neighborhood EcoPass programs. The incumbent is responsible for supervising a team of pass program staff, facilitating relationships with external stakeholders, ensuring data integrity, and supporting strategic growth and operational excellence of the programs.

ESSENTIAL

• The Pass Programs Supervisor oversees the daily operations of RTD’s employer-sponsored, institutional, and community-based transit pass programs. This role ensures the effective administration, customer service, and compliance of RTD's EcoPass, CollegePass, and Neighborhood EcoPass programs. The incumbent is responsible for supervising a team of pass program staff, facilitating relationships with external stakeholders, ensuring data integrity, and supporting strategic growth and operational excellence of the programs.

People Power Management

• Maintains appropriate staffing levels and reviews progress to ensure the quality and quantity of work meet standards and deadlines for deliverables to meet program goals and objectives.
• Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling to ensure consistent application of Employee Guidelines, processes, and procedures.
• Conducts performance reviews and holds employees accountable for optimal performance of their responsibilities.
• Fosters a safety-first culture, prioritizing prevention, accountability, and continuous improvement.
• Takes action to advance the goals of Equal Employment Opportunity, Small/ Disadvantaged Business Enterprise, Title VI and ADA Plans, thereby ensuring RTD's hiring programs, work environment, contracting and procurement practices, and transit services/programs are fair, equal, and non-discriminatory.

Other

• All job-related duties as assigned

Qualifications

• Bachelor’s degree in public administration, business, marketing, advertising, communications or related field.
• A minimum of five (5) years of experience in community outreach, program management, business development, revenue generation, or marketing strategy.
• A minimum of two (2) years of contract management experience to include negotiating financial terms and conditions with a broad customer base such as government entities, corporations, neighborhood groups, or non-profits.
• A minimum of one (1) year of experience in a supervisory capacity managing people directly.

Knowledge, Skills, & Abilities

• Proficiency in auditing, collections, reconciliations, pricing, and invoicing.
• Proficiency in basic math and statistics.
• Proficient with Microsoft Office Suite.

Ability to communicate effectively, orally and in writing and to make presentations to internal and external customers at all organization levels.

• Ability to use sound judgment and maintain the strictest of confidentiality.
• Ability to manage time and workload effectively, which includes planning, organizing and prioritizing with attention to detail.
• Excellent customer service and strong listening skills.
• Ability to work non-standard hours (i.e. nights and weekends) and work independently with minimal supervision.

Or

An equivalent combination of education, experience, knowledge, skills, abilities.

This job posting will close at 11:59 PM on October 15. All applications submitted by the deadline will be considered.

Working Environment And Physical Requirements

• The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.

Career Map

Based on job performance, experience, education and position availability the next step on the career map for this position may be: , Market Development Manager

Pay Range

$84,407.00 - $119,224.25 Annual

EEO POLICY AND ADA ACCOMMODATIONS

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at [e-mail], or the Talent Acquisition team [e-mail]. To learn more or see our EEO policy, please visit our EEO page at: https://www.rtd-denver.com/open-records/reports-and-policies/eeo-policy

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.