Supervisor, Pass Programs

RTD - Regional Transportation District of Denver, CO (RTD); United States; On-site; USD 84,000 - 119,000; Full time

Job summary

Regional Transportation District (RTD) is seeking a Pass Programs Supervisor to oversee RTD’s employer-sponsored, institutional, and community transit pass programs, including EcoPass, CollegePass, and Neighborhood EcoPass. The role emphasizes administration, customer service, data integrity, and cross-functional collaboration.

The ideal candidate will have a Bachelor’s degree and at least five years in community outreach or program management, plus two years of contract management and one year

Qualifications

• Proficiency in auditing, collections, reconciliations, pricing, and invoicing.
• Proficiency in basic math and statistics.
• Ability to communicate effectively, orally and in writing and to make presentations to internal and external customers at all organization levels.
• Ability to use sound judgment and maintain the strictest of confidentiality.
• Ability to manage time and workload effectively, which includes planning, organizing and prioritizing with attention to detail.
• Excellent customer service and strong listening skills.
• Ability to work non-standard hours (i.e. nights and weekends) and work independently with minimal supervision.

Responsibilities

• Oversees the daily operations of RTD’s employer-sponsored, institutional, and community-based transit pass programs.
• Ensures the effective administration, customer service, and compliance of RTD's EcoPass, CollegePass, and Neighborhood EcoPass programs.
• Supervises a team of pass program staff, facilitates relationships with external stakeholders, ensuring data integrity, and supporting strategic growth and operational excellence of the programs.
• Maintains staffing levels, recruits, trains, coaches, and conducts performance reviews to ensure optimal performance and alignment with RTD policies.
• Performs other duties as assigned.

Education

Bachelor’s degree in public administration, business, marketing, advertising, communications or related field

Tools

Microsoft Office Suite

Job description

At Regional Transportation District (RTD), We make lives better through connections! When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

The Pass Programs Supervisor oversees the daily operations of RTD’s employer-sponsored, institutional, and community-based transit pass programs. This role ensures the effective administration, customer service, and compliance of RTD's EcoPass, CollegePass, and Neighborhood EcoPass programs. The incumbent is responsible for supervising a team of pass program staff, facilitating relationships with external stakeholders, ensuring data integrity, and supporting strategic growth and operational excellence of the programs.

DUTIES & RESPONSIBILITIES

ESSENTIAL The Pass Programs Supervisor oversees the daily operations of RTD’s employer-sponsored, institutional, and community-based transit pass programs. This role ensures the effective administration, customer service, and compliance of RTD's EcoPass, CollegePass, and Neighborhood EcoPass programs. The incumbent is responsible for supervising a team of pass program staff, facilitating relationships with external stakeholders, ensuring data integrity, and supporting strategic growth and operational excellence of the programs.

People Power Management Maintains appropriate staffing levels and reviews progress to ensure the quality and quantity of work meet standards and deadlines for deliverables to meet program goals and objectives. Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling to ensure consistent application of Employee Guidelines, processes, and procedures. Conducts performance reviews and holds employees accountable for optimal performance of their responsibilities. Fosters a safety-first culture, prioritizing prevention, accountability, and continuous improvement. Takes action to advance the goals of Equal Employment Opportunity, Small/ Disadvantaged Business Enterprise, Title VI and ADA Plans, thereby ensuring RTD's hiring programs, work environment, contracting and procurement practices, and transit services/programs are fair, equal, and non-discriminatory.

OTHER All job-related duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in public administration, business, marketing, advertising, communications or related field.
• A minimum of five (5) years of experience in community outreach, program management, business development, revenue generation, or marketing strategy.
• A minimum of two (2) years of contract management experience to include negotiating financial terms and conditions with a broad customer base such as government entities, corporations, neighborhood groups, or non-profits.
• A minimum of one (1) year of experience in a supervisory capacity managing people directly.

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency in auditing, collections, reconciliations, pricing, and invoicing.
• Proficiency in basic math and statistics.
• Proficient with Microsoft Office Suite.
• Ability to communicate effectively, orally and in writing and to make presentations to internal and external customers at all organization levels.
• Ability to use sound judgment and maintain the strictest of confidentiality.
• Ability to manage time and workload effectively, which includes planning, organizing and prioritizing with attention to detail.
• Excellent customer service and strong listening skills.
• Ability to work non-standard hours (i.e. nights and weekends) and work independently with minimal supervision.

OR: An equivalent combination of education, experience, knowledge, skills, abilities.

This job posting will close at 11:59 PM on October15. All applications submitted by the deadline will be considered.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS

• The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.

CAREER MAP

Based on job performance, experience, education and position availability the next step on the career map for this position may be: , Market Development Manager Pay Range: $84,407.00 - $119,224.25 Annual

EEO POLICY AND ADA ACCOMMODATIONS

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at [e-mail], or the Talent Acquisition team [e-mail]. To learn more or see our EEO policy, please visit our EEO page at: https://www.rtd-denver.com/open-records/reports-and-policies/eeo-policy

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.

RTD provides public transportation services in an eight-county region centered in Denver, Colorado. As a public agency, employees are dedicated to serving the public and providing for the transportation needs of over 3.1 million area residents as well as visitors to the region. Services include bus, rail, shuttles, ADA paratransit services, demand-responsive services, vanpools, and more. The agency’s dedicated workforce epitomizes RTD’s mission of making lives better through connections. In 2024, the system had more than 65 million boardings, a number that has seen year-over-year increases since 2020. RTD employs over 3,100 people and has an operating budget of $1.5 billion. Together, RTD employees work hard to keep this region moving day and night.

RTD is committed to full equal opportunity and affirmative action for all applicants and employees. Equal opportunity ensures all qualified applicants and employees are treated fairly and not discriminated against with regard to the individual’s race, color, national origin, sex, pregnancy, age, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. RTD participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.