Supervisor, Parking Services

Tufts Shared Services, Inc.; United States; On-site; USD 26,000 - 33,000; Full time

Job summary

Tufts Medicine Parking Services is seeking a supervisor to maintain a smooth operation of the parking facility and ensure staff perform their duties safely and efficiently, delivering top-level customer service.

You will hire frontline employees, provide training and tools, and manage cash controls to protect the bottom line while maintaining the facility in top condition. Strong supervisory experience in parking or facilities is preferred.

Qualifications

• High school diploma or equivalent.
• Five (5) years of experience in parking services or facilities.
• Prior experience supervising full and part time staff.

Responsibilities

• Supervises cashier relations with staff, patients and clients to resolve complaints or misunderstandings about rates or services.
• Supervises the quality of work for all employees to ensure tasks are performed efficiently and correctly.
• Supervises facility maintenance to keep it clean and aligned with company policy.
• Monitors cleaning schedules and adherence to defined schedules.
• Interacts with parking office staff to maintain professional relationships.
• Supervises audits of daily cashier reports to ensure accuracy and security.
• Supervises and reviews damage claims to assign responsibility.
• Manages special events to ensure customers are served efficiently.
• Maintains collaborative relationships to achieve team goals.

Skills

Analytical skills

Interpersonal skills

Computers background

Cash handling knowledge

Education

Associate’s degree in business

Tools

Revenue control software

Job description

Job Profile Summary

This role focuses on activities related to the support services functions, such as dietary and food services, environmental services, general facilities, repair and maintenance, parking, sterilization and transportation to ensure all required support activities are completed in a timely manner and meet the organization's quality standards and expectations. In addition, this role focuses on performing the following Parking Services duties: Ensures that all day-to-day management activities are smoothly performed. Organizes parking administration team to inspect parking lots. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises para-professional employees. Responsibilities that typically include: Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Job Overview

This position is responsible to maintain a smooth-running Parking Services operation by ensuring that all staff employees are performing their job functions and the parking facility operates in a safe efficient manner. Delivers top level customer service to our customers. Hires ideal frontline employees and providing them with the appropriate training and tools to perform at their best. Maintains the bottom line through facility marketing, cash control procedures and safe money handling practices. Maintains the parking facility in top condition.

Job Description

Minimum Qualifications

• 1. High school diploma or equivalent.
• 2. Five (5) years of experience in parking services or facilities.
• 3. Prior experience supervising full and part time staff.

Preferred Qualifications

• 1. Associate’s degree in business.

Duties and Responsibilities

• 1. Supervises cashier relations with staff, patients and clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically.
• 2. Supervises the quality of work for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and as required.
• 3. Supervises maintenance of the facility to ensure that it is clean and maintained in according to company policies and procedures.
• 4. Monitors maintenance of the facility to ensure that it is clean and maintained in according to company policies and procedures. Establishes clearly defined cleaning schedules and monitor adherence.
• 5. Interacts with the parking office staff and maintain an open and professional relationship.
• 6. Supervises audits of daily cashier reports to ensure that proper sales totals are reported and recorded on time and to maintain security vigilance over possible employee theft and/or inefficiencies.
• 7. Supervises and reviews all damage claims in order to assign responsibility for damages.
• 8. Manages special events or functions as they relate to the parking facility in order to ensure that incoming customers are served efficiently and properly.
• 9. Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment.

Physical Requirements

• 1. Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.
• 2. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending / descending stairs and operate office equipment.
• 3. Frequently required to speak, hear, communicate and exchange information.
• 4. Able to see and read computers displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.
• 5. Occasionally lift and/or move up to 25 pounds.

Skills & Abilities

• 1. Analytical skills for analyzing and reconciling accounts.
• 2. Interpersonal skills for interacting effectively with hospital staff.
• 3. Background in computers, both in the use and the application for revenue control.
• 4. Knowledge of cash handling processes and procedures.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $18.81 - $23.51 Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.