Concierge Officer

Tufts Medical Center, Inc.; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

Tufts Medicine is seeking an Associate Safety professional to monitor and control access to hospital facilities, welcome staff, patients and visitors, and ensure only authorized individuals enter the property.

The role emphasizes high level customer service, reporting incidents, coordinating with Public Safety, and supporting security operations in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent.
• Prior security, customer service, or administrative experience preferred.

Responsibilities

• Monitor and control access into hospital facilities via the admittance process and verify authorization.
• Provide high level customer service to staff, patients, and visitors in a professional manner.
• Answer and direct incoming calls courteously and efficiently.
• Identify problems needing resolution and escalate with supervisor when needed.
• Assist individuals with disabilities by securing transportation or services.
• Communicate clearly and provide directions regarding the facility and surrounding area.
• Maintain a vigilant security presence and report suspicious activity or violations.
• Assist with special events or emergency codes as directed.
• Collaborate with Public Safety Officers as required.

Skills

Customer service

Communication

Professional demeanor

Multi-tasking

Problem solving

Team collaboration

Education

High school diploma or equivalent

Job description

Job Profile Summary

This role focuses on preventing workplace accidents and promotes health and safety awareness and education to individuals within the organization. In addition, this role focuses on performing the following Associate Safety related duties: Prevents workplace accidents and promotes health and safety awareness and education for employees. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation.

Job Overview

Monitor, screen and welcome staff, patients, and visitors to ensure all who enter are authorized or have legitimate business on the property in accordance with current security levels. Provide a high level of customer service by interacting with staff, patients and visitors in a professional, cordial and helpful manner.

Job Description

Minimum Qualifications

1. High school diploma or equivalent.

Preferred Qualifications

1. Prior security, customer service, or administrative experience.

Duties and Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Monitor and control access into Hospital facilities via the appropriate admittance process. Allow only authorized visitors entry into the facility. Screen staff, patients and visitors in an efficient manner in order to expedite their admittance to the facility.
2. Provide a high level of customer service by interacting with staff, patients and visitors in a professional manner that is proactive and anticipates the needs of others by referring individuals to the proper department or resource.
3. Answer and directs incoming phone calls in a courteous manner.
4. Identify problems requiring resolution and attempt to resolve basic security and customer service issues in a courteous, impartial manner. Enlist the assistance of a supervisor or other staff when warranted.
5. Assist individuals with disabilities and mobility issues by securing appropriate transportation or services.
6. Communicate in a manner that is professional, cordial, and responsive. Provide appropriate directions or information regarding the facility and surrounding area as requested by visitors.
7. Maintain a security presence by always remaining vigilant and observant.
8. Report any suspicious individuals or activity, violations of rules or regulations as required.
9. Assist with special events/projects or responses to emergency codes as directed.
10. Collaborate with Public Safety Officers as required or directed.

Physical Requirements

1. May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
2. Keyboarding, basic computer usage and operating controls.
3. Able to see and read computers displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.
4. Occasionally lift and/or move up to 25 pounds
5. Seeing, hearing, speaking, and writing clearly in order to communicate with employees and visitors, observe and report incidents, and direct others.
6. Frequent contact with patients, visitors, employees, and the general public.

Skills & Abilities

1. Ability to multi-task and meet established deadlines.
2. Ability to assess potentially dangerous situations quickly and make sound decisions based on the information present and takes appropriate action.
3. Ability to maintain professional composure when dealing with unusual circumstances.
4. Courteous telephone manner skills.
5. Ability to adapt to changes in the external environment and organization.
6. Ability to write routine correspondence, including email, logs, and reports.
7. Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
8. Ability to read and write at a proficient level.
9. Basic computer skills.

Company Culture / Compensation

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth- one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range: $17.57 - $21.96

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.