Supervisor Outreach Laboratory

TriHealth

Montgomery (OH)

On-site

USD 70,000 - 90,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Comprehensive benefits package

Opportunities for growth

Tuition reimbursement

Job summary

TriHealth is seeking a Supervisor, Outreach Laboratory to lead a team within the Preferred Lab Partners network. This role demands excellence in managing lab operations, ensuring customer satisfaction, and supporting high-quality laboratory services across systems.

As a supervisor, you’ll engage with cross-functional leaders, enhance workflows, and ensure compliance with all relevant regulations. The ideal candidate will have a Bachelor’s degree in a related field and certification as a Medical Technologist.

Qualifications

Bachelor’s degree in Medical Laboratory Science or a related field required.
Certification as a Medical Technologist ((MT) by AAB, ASCP, ASCPi, AMT, or CSMLS required.
1+ years of lab experience preferred.

Responsibilities

Supervise outreach staff and conduct performance appraisals.
Train staff, manage resources, and improve workflows.
Serve as a liaison between the laboratory and customers.

Skills

Leadership skills

Communication skills

Analytical skills

Education

Bachelor’s degree in Medical Laboratory Science or relevant science

Certification as a Medical Technologist (MT)

Job description

Join TriHealth as a Supervisor, Outreach Laboratory, and lead a dynamic team within our Preferred Lab Partners (PLP) network. In this role, you’ll have the opportunity to drive operational excellence, enhance customer satisfaction, and support high-quality laboratory services across our system.

You’ll collaborate with cross‑functional leaders, influence workflows and efficiencies, and play a key role in delivering exceptional service to patients, providers, and internal teams.

Opportunities for growth within a large, integrated healthcare system
Commitment to quality and excellence in everything we do

Location

Bethesda North Hospital at 10500 Montgomery Road, Cincinnati, OH 45242

Work Schedule

Full‑Time (80 hours bi‑weekly)
Day shift

Incentives & Benefits

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. For more information, please visit our benefits page: https://careers.trihealth.com/what-we-offer/benefits

Minimum Qualifications

Bachelor’s degree in Medical Laboratory Science or a Chemical, Physical, or Biological Science (required)
Certification as a Medical Technologist (MT) by one of the following: AAB, ASCP, ASCPi, AMT, or CSMLS
1+ year of lab experience preferred but not required.

Job Overview

This position is responsible for the supervision of Lead Medical Technologists, Lead Medical Laboratory Technicians, Registered and Registry‑Eligible Medical Technologists – Client Support, Registered and Registry‑Eligible Medical Laboratory Technicians‑Client Support, Technologist Associates Technician Aides, Lab Process Techs, Laboratory Support Specialist – Intake and Order Entry, Laboratory Customer Support Specialist I, and Lab Tech Rep in the PLP (Preferred Lab Partners) HUB. It includes scheduling, duty assignments, productivity, quality control, maintenance and repair of equipment, ordering of supplies, and implementation of new equipment and procedures. The role works effectively and proactively with site leadership, other priority lab supervisors, and TriHealth Laboratories’ specific Technical Specialists and Lab Compliance/Safety/QA Specialist to maintain quality and compliance with regulatory agencies.

The Supervisor of Laboratory Services ensures that the Lab services meet customer needs while continuously striving to improve the quality of services provided. This position provides communication between customer support and processors of referral lab specimens to ensure a high level of satisfaction for our hospitals, physicians, other team members and patients. It also supplies to the provider offices and maintains the logistics of lab couriers. The position serves as the point of contact for Preferred Lab Partners (PLP)/the joint venture and works collaboratively with other lab supervisors and managers to develop processes and procedures that establish efficient workflow, resolve issues, and maintain a high level of employee morale. It ensures employee adherence to all rules, regulations, standards and policies including CAP, OSHA, TJC, HIPAA, and other regulatory agencies as well as TriHealth's Compliance Plan.

Job Responsibilities

Interviews, orients, schedules, trains, and supervises outreach staff; edits and approves employee time records; conducts competency testing and annual performance appraisals; provides employee recognition and performance counseling up to and including termination.
Provides training and information for customers and staff; writes procedures and conducts in‑services; keeps materials up to date; adjusts workflows as needed to improve efficiency and accuracy and to maximize use of resources.
Serves as a liaison between the laboratory and its customers; investigates, troubleshoots, and resolves customers’ concerns; works with lab managers and external sources to develop solutions and minimize issues; documents concern and prepares QA reports.
Meets with customers to set up lab services and help plan systems, procedures, workflows, and report delivery; assesses level of satisfaction with lab services and opportunities for enhancing services; builds positive relationships with customers and staff.
Monitors monthly call reports and call logs to improve response times and recommend appropriate staffing levels.

Other Related Information