Outpatient Laboratory Coordinator

Socket.dev; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

Retirement plans

Tuition reimbursement

Job summary

TriHealth is seeking an Outpatient Laboratory Coordinator in Cincinnati to lead lab assistants and couriers, guide workflows, and uphold service excellence in a patient-centered environment.

The role emphasizes supervisory responsibilities, quality assurance, and cross‑functional collaboration with radiology, registration, and patient accounting to ensure accurate test orders and efficient processes.

Qualifications

• High School Diploma or GED required.
• Formal Phlebotomy training preferred.
• Phlebotomist with 1–2 years of healthcare customer service experience preferred.

Responsibilities

• Lead lab assistants and couriers; train, direct, schedule and assign work.
• Coordinate employee orientation, competency testing, safety training and mandatory instruction; edit time records.
• Collaborate with non-lab departments to coordinate workflow and troubleshoot issues.

Skills

Leadership

Lab operations

Training

Scheduling

Quality assurance

Customer service

Education

High School Diploma or GED

Phlebotomy training

Tools

LIS

HIS

Job description

Join TriHealth as an Outpatient Laboratory Coordinator!

At TriHealth, you’ll join an award-winning health system that prioritizes people - our patients, our community, and our team members. As a Lead Lab Assistant, you’ll play a key role in supporting high-quality laboratory operations by guiding lab assistants and couriers, ensuring accurate workflows, and helping maintain the exceptional service standards TriHealth is known for. We invest in your growth through hands‑on training, competency development, and opportunities to expand your skills in a collaborative, patient-centered environment.

TriHealth is consistently recognized as a top employer because we empower team members to lead, innovate, and make meaningful contributions every day. In this role, you’ll partner closely with cross‑functional departments, support quality assurance processes, and step into supervisory responsibilities when needed - giving you both leadership exposure and a strong foundation for career advancement. If you’re passionate about accuracy, teamwork, and delivering excellent service, TriHealth is a place where you can thrive and grow your career.

Location:

• Good Samaritan Hospital Lab Western Ridge at 6949 Good Samaritan Drive, Cincinnati, OH 45247

Work Schedule:

• Full‑Time (80 hours biweekly)
• Day Shift
• Rotating Weekend and Holiday Commitment
• No On Call Commitment

Benefits:

TriHealth offers a comprehensive benefits package - including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.

• Medical
• Dental
• Vision
• Paid time off
• Retirement plans
• Tuition reimbursement

Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

• High School Diploma or GED or GED (Required)
• Formal Phlebotomy training (Preferred)
• Other Certified Phlebotomist 1-2 years of Customers Service in Healthcare Preferred

Job Overview:

This position provides leadership and support for lab assistants and couriers. Trains, directs, schedules and assigns work. Coordinates employee departmental orientation, competency testing, compliance education, safety training, and other mandatory instruction. Edits employee time records. Works with department supervisors, lead techs, and other support service employees to develop efficient processes and procedures. Works with non-lab departments (e.g. registration, patient accounting, radiology, outside courier agency, etc.) to coordinate workflow and to troubleshoot and resolve issues. Order tests using LIS and HIS. Reviews test orders for accuracy and maintains QA records (submits monthly QA charts). Maintains inventory and orders supplies.

Job Responsibilities:

• Ability to Prioritize/Organize/Handle Quantity of Work
• Accuracy/Quality/Completeness of Work
• Complex Assignments Received/Delegated/Completed
• Judgement Skills/Problem Solving Skills
• Overall Procedure Knowledge/Quality Assurance Knowledge – including documentation as needed
• The Lead Tech assumes duties and responsibilities of supervisor, when the supervisor is offsite or as delegated.

Working Conditions:

• Bending -
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Frequently
• Hearing: Conversation -
• Hearing: Other Sounds - Occasionally
• Interpersonal Communication - Frequently
• Kneeling - Rarely
• Lifting <10 Lbs. - Occasionally
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Rarely
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Occasionally
• Reading - Frequently
• Sitting - Frequently
• Standing - Frequently
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Frequently
• Use of Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Occasionally
• Visual Acuity: Near - Frequently
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community