Supervisor, Outpatient Pharmacy Ops

Boston Children's Hospital; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible schedules

Health, vision & dental insurance

Child care subsidies

Student loan subsidies

Generous time off

403(b) retirement savings

Job summary

Boston Childrens Hospital seeks a Supervisor, Outpatient Pharmacy Operations to lead daily operations for retail and specialty services, ensuring safety, accuracy, and patient satisfaction. You will supervise staff, coordinate staffing, and partner with leadership to implement policies that support family-centered care.

The role requires a PharmD or equivalent and hospital outpatient experience, with strong knowledge of Epic Willow Ambulatory, URAC/ACHC standards, and quality metrics.

Qualifications

• Bachelor's degree in pharmacy required; PharmD preferred.
• Minimum 3 years in hospital outpatient pharmacy; 1 year specialty exp required.
• Knowledge of Epic Willow Ambulatory, 340B operations, and TPA platforms.
• Familiarity with URAC/ACHC accreditation, USP standards, and state Board of Pharmacy regulations.
• Excellent leadership, communication, and organizational skills.
• Ability to prioritize and manage complex workflows across multiple service lines.

Responsibilities

• Supervises daily operations for retail and specialty pharmacy teams, ensuring adherence to regulatory, safety, and hospital standards.
• Collaborates with pharmacists, technicians, and administrative staff to maintain high-quality standards in dispensing, delivery, and patient support.
• Provides direct supervision to pharmacy technicians and pharmacy support specialists, fostering a collaborative and accountable work environment.
• Provides pharmacist-level operational oversight and coverage for Outpatient Pharmacy operations in the absence of the Pharmacy Manager, ensuring continuity of leadership, regulatory compliance, patient safety, and operational decision-making across retail and specialty pharmacy services.
• Oversees prescription verification, fulfillment, and delivery processes to ensure accuracy, timeliness, and patient satisfaction.
• Monitors and optimizes inventory control, purchasing, and reconciliation processes in coordination with the Pharmacy Inventory and Logistics Coordinator.
• Responsible for staffing, workflow optimization, quality assurance, and training across both retail and specialty operations.
• Supports 340B program compliance, accreditation readiness (URAC, ACHC), and performance improvement initiatives, including collaboration with TPAs for split-billing reconciliation and audit readiness.
• Ensures operational compliance with URAC, ACHC, and Board of Pharmacy standards, participating in accreditation and inspection activities.
• Assists in the development and implementation of policies, procedures, and training programs that promote safety and efficiency.
• Analyzes performance metrics, identifies process improvement opportunities, and implements corrective actions as needed.
• Participates in hiring, onboarding, and competency evaluations of pharmacy staff.
• Serves as a liaison between pharmacy leadership, hospital departments, and external partners to coordinate patient and provider needs.

Skills

Leadership

Pharmacy operations

Regulatory compliance

Staffing & scheduling

Team collaboration

Patient support

340B program

Data management

Microsoft Office

Pharmacy knowledge

Education

Bachelors degree in Pharmacy

Doctor of Pharmacy (PharmD) preferred

Tools

Epic Willow Ambulatory

340B program platforms

TPA platforms

Job description

Position Summary

The Supervisor, Outpatient Pharmacy Operations will work closely with pharmacy leadership to implement policies, enhance service delivery, and foster a culture of teamwork, safety, and family-centered care. This person will handle day-to-day leadership and operational oversight for Boston Children's Hospital's Outpatient Pharmacy, encompassing both retail and specialty services.

Key Responsibilities

• Supervises daily operations for retail and specialty pharmacy teams, ensuring adherence to all regulatory, safety, and hospital standards.
• Collaborates with pharmacists, technicians, and administrative staff to maintain high-quality standards in dispensing, delivery, and patient support. Coordinates staffing, scheduling, and task assignments to maintain efficient workflow and service coverage.
• Provides direct supervision to pharmacy technicians and pharmacy support specialists, fostering a collaborative and accountable work environment.
• Provides pharmacist-level operational oversight and coverage for Outpatient Pharmacy operations in the absence of the Pharmacy Manager, ensuring continuity of pharmacy leadership, regulatory compliance, patient safety, and operational decision-making across retail and specialty pharmacy services
• Oversees prescription verification, fulfillment, and delivery processes to ensure accuracy, timeliness, and patient satisfaction.Ensures safe, efficient, and compliant pharmacy operations, including prescription processing, inventory management, patient coordination, and staff supervision.
• Monitors and optimizes inventory control, purchasing, and reconciliation processes in coordination with the Pharmacy Inventory and Logistics Coordinator.
• Responsible for staffing, workflow optimization, quality assurance, and training across both retail and specialty operations.
• Supports 340B program compliance, accreditation readiness (URAC, ACHC), and performance improvement initiatives, including collaboration with third-party administrators (TPAs) for split-billing reconciliation and audit readiness.
• Ensures operational compliance with URAC, ACHC, and Board of Pharmacy standards, participating in accreditation and inspection activities.
• Assists in the development and implementation of policies, procedures, and training programs that promote safety and efficiency.
• Analyzes performance metrics, identifies process improvement opportunities, and implements corrective actions as needed.
• Participates in hiring, onboarding, and competency evaluations of pharmacy staff.
• Serves as a liaison between pharmacy leadership, hospital departments, and external partners to coordinate patient and provider needs. Upholds and models BCH's values of respect, teamwork, safety, and family-centered care in all interactions.

Minimum Qualifications
Education:

• Bachelor's degree in pharmacy required; Doctor of Pharmacy (PharmD) preferred

Experience:

• Minimum of 3 years in a hospital outpatient pharmacy, one year of specialty pharmacy exp required
• Strong working knowledge of Epic Willow Ambulatory, 340B program operations, and third-party administrator (TPA) platforms required.
• Familiarity with URAC/ACHC accreditation, USP standards, and state Board of Pharmacy regulations.
• Excellent leadership, communication, and organizational skills.
• Ability to prioritize and manage complex workflows across multiple service lines.
• Strong problem-solving and analytical abilities with attention to operational detail.
• Proficiency with data management, reporting tools, and Microsoft Office applications.
• Demonstrated commitment to quality, compliance, and patient-centered care consistent with Boston Children's Hospital standards.

Licensure:

• Pharmacist license in the state of MA

Schedule- Mon-Friday day shift - with flexibility

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.