Supervisor Orthopedics

Banner Health; Gilbert (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Banner Health in Gilbert, AZ is seeking a Practice Supervisor to lead the C/P-BGMC Ortho-Clinic team. This day shift role focuses on supervising non-physician staff, ensuring smooth daily operations, scheduling, and high-quality patient care in a busy orthopedic clinic.

The ideal candidate has an Associate’s degree, 2+ years in a physician/medical setting, strong communication, and leadership capabilities. Preference for candidates with leadership or coordinator experience.

Qualifications

• Requires an Associate’s Degree or higher.
• Two years of experience in a physician's office or medical environment.
• Excellent communication and organizational skills.
• Leadership or coordination experience preferred.

Responsibilities

• Supervises day-to-day activities of non-physician staff and monitors patient flow.
• Schedules staff, handles timecards, and coordinates staffing across offices.
• Oversees reception, scheduling, billing, medical records, and related systems.
• Liaisons between staff and physicians to ensure quality patient care.
• Maintains office policies and ensures compliance with policies and regulations.
• Assesses facility needs and coordinates maintenance and supplies.
• Covers front and back office functions and may administer medications as needed.
• Provides guidance to optimize daily workflow and patient experiences.

Job description

Primary City/State:

Gilbert, Arizona

Department Name:

C/P-BGMC Ortho-Clinic

Work Shift:

Day

Job Category:

Clinical Support

Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

Bring your passion of working as a Practice Supervisor to this team-run clinic, where the staff knows what their expectations are and works together as a team to complete day to day functions. Being customer obsessed is our focus. Our Health Center is a very busy, fast paced working environment where over a couple hundred patients visit us each day. We are looking for someone not only focused on patients as the number one goal but also a team player. Our large team works very closely as a team to cover and help each other out whenever needed. Bring your detail oriented and multi-tasking strengths to help support our team.

Our Clinic has engaged staff that fosters an inclusive staffing model that allows staff to give input at meetings on how they move the facility forward. The leaders are very big on guiding the staff to operate the clinic successfully so they can grow and learn. Employees at this clinic have a sense of belonging, and the provider group is very engaged and communicate well with their team. The leadership team offers a tremendous amount of feedback, and incentives to make work funs and engage everyone. At Banner Medical Group (BMG), we’re creating a world class medical organization that brings together a leadership team committed to a physician-focused structure, while navigating the challenges of moving from a volume-based to value-based health care system. In this role you will have the opportunity to learn each department within our health center so that you are fully aware of what is needed for the operation and the employee engagement through the entire clinic.

Location :1920 N Higley Road, Ste 206, Gilbert AZ

Shift/Hours Of Operation : Days - Flexing from 7:30a-5:30p

Duties/Responsibilities: Assist Practice Manager in supervising support staff members - Scheduling, Timecard management, Patient complaints and issues, Billing and coding concerns, Conflict management, Staffing & Meeting standards with policy and state requirements for clinics and ordering supplies and handling inventory.

Preferred Experience:

Practice Supervisor/Healthcare Leadership

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care.

CORE FUNCTIONS

1. Supervises the day to day activities of non physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary.

2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non physician staff ensuring that staff is appropriately deployed among offices.

3. Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.

4. Functions as a liaison between non physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed.

5. Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements.

6. Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible.

7. Covers front and/or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.

8. This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities.

MINIMUM QUALIFICATIONS

Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate’s Degree.

Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license.

Requires a level of knowledge and ability normally demonstrated by at least two years experience in a physician's office or medical environment. Requires excellent communication and organizational skills.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Bachelor's degree preferred.

Experience in a leadership or coordinator capacity preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability