Supervisor, Operations-Ex

Oak Grove Racing, Gaming & Hotel; Oak Grove (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Oak Grove Racing, Gaming & Hotel is seeking an Operations Supervisor-Ex to oversee daily gaming and beverage operations, ensuring top guest service and compliance with Kentucky gaming laws.

The role requires hands-on leadership, strong communication, and the ability to manage schedules, labor costs, and staff training while maintaining safe, high‑quality service.

Qualifications

• Able to obtain and maintain a valid Kentucky gaming/racing license.
• Experience in gaming/hospitality operations preferred.

Responsibilities

• Assist with supervising the gaming and beverage operations.
• Promote positive customer relations, greet customers, and create a friendly atmosphere.
• Ensure the safety and security of team members and guests.
• Maintain staffing and labor budgets, and oversee ordering and inventory levels.
• Train staff to ensure consistency of service at the highest level.
• Adhere to state gaming regulations and develop staff through interviews and evaluations.
• Willingness to assume overall department responsibility and work flexible hours.

Skills

Guest service

Confidentiality

Communication skills

Flexibility

Supervisory

Staff development

Scheduling

Education

Kentucky gaming license

Job description

Pay Range

Oak Grove: Oak Grove Racing, Gaming & Hotel (the “Property”) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

Title: Supervisor, Operations-Ex

Requisition ID#: 4493

Location: Oak Grove, KY 42262

Property: Oak Grove Racing

Property Features

• Gaming
• Hotel

Job Summary

The Operations Supervisor is responsible for the successful day-to-day operation of the Gaming and Beverage departments by ensuring maximum guest service. Verifies and maintains consistency in compliance with state laws, regulations, and the company's internal policies and procedures.

Essential Duties And Responsibilities

• Assisting with supervising the gaming and beverage operations.
• Promotes positive customer relations, greets customers, and creates a friendly atmosphere.
• Ensure the safety and security of team members and guests.
• Maintaining interpersonal working relationships among all personnel and support departments.
• Creative problem-solving and resolution management.
• Adherence to state gaming regulations.
• Willingness to assume overall responsibility relative to the performance of the department, work flexible hours, and handle high- pressure deadlines.
• Development of staff, interviews, hiring, and evaluations.
• Responsible for the training of all team members to ensure consistency of service at the highest level at all times.
• Ensuring accuracy of all menus and updating POS as required.
• Responsible for maintaining budgeted labor and staffing levels.
• Assist in overseeing ordering and inventory levels.
• Must be knowledgeable of all health department standards.
• Other duties as assigned.

Required Skills And Abilities

• Works on the floor 90% of the time with a “hands‑on” mentality for guest service.
• Ability to maintain high levels of confidentiality and integrity.
• Maintaining a professional working relationship among all personnel.
• Excellent oral and written communication skills.
• Leads by example relative to exemplary customer service, both internal and external.
• Available to work when needed, including weekends, holidays, and nights.
• Scheduling, PTO, timekeeping, and record keeping for all Team Members.
• Role model code of ethics: Respect, Commitment, and Guest Service.
• Must be detail‑oriented, have a professional attitude, strong organizational and time‑management skills, and be customer‑focused.
• Self‑motivated with attention to detail.
• Knowledge of state gaming laws and regulations.

Education And Experience

• Able to obtain and maintain a valid Kentucky gaming/racing license.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is expected to circulate throughout all gaming areas, including the smoking area, actively observing players and the functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.