Front Desk Clerk Lead

Oak Grove Racing, Gaming & Hotel; Oak Grove (KY); On-site; USD 18,184 - 25,898; Full time

Job summary

Oak Grove Racing, Gaming & Hotel is seeking a Front Desk Clerk Lead to ensure an excellent guest experience. The ideal candidate will register and assign rooms, issue room keys, and manage guest accounts efficiently.

The role requires excellent communication skills, attention to detail, and the ability to manage a fast-paced environment. Previous experience in customer service and a high school diploma are required. Join our dynamic team and contribute to delivering exceptional service.

Qualifications

• Ability to maintain confidentiality and integrity.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greets and registers hotel guests.
• Issues room keys and relays property information.
• Computes bills and collects payments.
• Maintains records of room availability.
• Responds to inquiries about hotel services.

Skills

Confidentiality and integrity

Interpersonal relationships

Verbal communication

Written communication

Organizational skills

Customer focus

Time-management skills

Education

High School Diploma or equivalent

Job description

Title: Front Desk Clerk Lead

Requisition ID#: 4238

Location: Oak Grove, Kentucky 42262

Property: Oak Grove Racing, Gaming & Hotel – a newer high‑traffic facility near Ft. Campbell, downtown Nashville and Clarksville, TN.

Pay Range: $16.00

Job Summary

The Front Desk Clerk accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering calls, and connecting callers to the appropriate extension.

Essential Duties And Responsibilities

• Greets, registers, and assigns rooms to hotel guests.
• Verifies guest identification using Veridocs and determines the payment method.
• Issues room keys and relays property information to guests.
• Maintains records of room availability and guests’ account information on computer.
• Computes bills and collects payments.
• Creates and confirms reservations.
• Uses the established system to create marketing offer reservations.
• Answers calls and routes calls to the proper extension.
• Responds to inquiries about hotel services, shopping, dining, entertainment and other activities at the hotel, gaming facility, or entertainment complex.
• Alerts housekeeping staff when rooms have been vacated and are ready for cleaning.
• Notifies housekeeping or maintenance staff when guests report problems.
• Performs basic bookkeeping activities such as balancing cash accounts.
• Restocks, cleans and prepares the Hotel Sundry shop to be guest‑ready.
• Other duties as assigned.

Required Skills And Abilities

• Ability to maintain high levels of confidentiality and integrity.
• Maintain professional interpersonal relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility for the performance of the position.
• Detail‑oriented, professional attitude, strong organizational and time‑management skills, and customer focus.
• Availability to work when needed, including weekends, holidays and nights.

Education And Experience

• High School Diploma or equivalent required.
• Knowledge of principles and processes for providing customer service.
• Ability to obtain and maintain a valid Kentucky gaming/racing license.

Physical Requirements & Working Conditions

The employee is frequently required to sit or stand, walk, use hands to finger‑reach, handle, or feel objects, tools or controls, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and talk or hear. The employee may also be required to lift, push, and pull up to 25 lbs. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and the functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.