Supervisor, Operations Athlete Center

United States Olympic & Paralympic Committee; Colorado Springs (CO); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Annual incentive bonus

Benefits package

Job summary

The United States Olympic & Paralympic Committee in Colorado Springs seeks a Supervisor, Operations Athlete Center to supervise the Operations Specialists, lead front desk operations, develop training materials, and maintain data integrity in housing management systems.

You will coordinate NGB training and community programs, manage paperwork and background checks where needed, prepare program approvals and final reports, and support the Operations Manager while delivering excellent customer

Qualifications

• Bachelor’s degree preferred in Sports Management or Athletic Administration or equivalent experience.
• 3+ years in sports organization, housing, or program management.
• Experience supervising staff and managing budgets is preferred.
• Strong communication, data entry, and Microsoft Office skills.

Responsibilities

• Lead development and onboarding materials for Operations Specialists and front desk staff.
• Supervise Operations Specialists, schedule work, manage onboarding, timekeeping, and performance.
• Coordinate NGB trainings, programs, transportation, and facility needs with program staff.
• Handle paperwork, SafeSport trainings, and background checks for programs.
• Prepare program approvals, budgeting, space allocation, and compliance.
• Prepare end reports and invoices; coordinate with Finance for billing.
• Maintain SOPs for housing management platform and related resources.

Skills

Staff supervision

Customer service

Multitasking

Microsoft Office

Communication

Team leadership

Budget management

Data entry

Database management

Problem solving

Education

Bachelor’s degree in Sports Management or Athletic Administration

Tools

Property management systems

Job description

Description

Are you mission-driven and passionate about helping others succeed?

Do you strive to lead, follow, and act with integrity?

Are you the one who honors your commitments?

Is building trusting relationships an integral part of why you do what you do?

Do you push limits and challenge the status quo?

If you answered YES, keep reading to discover how you can significantly contribute to Team USA's success!

Here’s a Summary Of Responsibilities

The Supervisor, Operations Athlete Center reports to and assists the Manager of Operations in the supervisor and work direction of the Colorado Springs Olympic and Paralympic Training Center (CSOPTC) Operations Team. The Supervisorisresponsible for direct supervision of the Operations Specialists team. Additional requirements include supporting the Operations team and assisting in maintaining data integrity and housing management platform.

Here’s How You’ll Have An Impact

• Lead the development, implementation, and ongoing management of the Operations Specialists(Front Desk). Develop and maintain comprehensive training materials and structured onboarding programs for new and existing Operations Specialists, ensuring employees are proficient in daily operations, customer service standards, facility policies, safety procedures, emergency response protocols, communication practices, technology and operational systems, andotherorganizational requirements.
• Schedule, supervise, and provide overall direction and leadership to Operations Specialists, with a strong emphasis on front desk performance, operational excellence, training, and professional development. Oversee staff selection and onboarding, timekeeping, schedule coordination and alignment with approved budgets, training assignments, coaching, mentoring, performance management, and formal performance evaluations. Establish clear performance expectations, provide ongoing feedback, address performance concerns, and support employee growth and development to ensure a knowledgeable, professional, and high-performing front desk team.
• Act as the lead coordinator for NGB training specialsandcommunity programs. Direct all aspects including training and competition schedules, program rosters, athlete program supervision, transportation, and special program requests (meeting rooms, special meal requests, vehicle requests, performances services, etc.) with NGB program coordinator. Develop and maintain communication with NGB program coordinators/coaches to ensure all program requirements are met in a timely manner.
• Manage all components of requirements for OPTC paperwork, SafeSport training, and Background Checks, as needed, for all training special programsandcommunity programs.
• Prepare program approvals for all programs including funding, space allocation, dates and compliance
• Prepare all end reports on training specialsand community programs at their conclusion. Manage invoicing process with USOPCFinance team.Developbilling statementforCSOPTCthatreflectaccurate charges, to includeTraveMedcharges, room damages, and/or other additional program charges at the conclusion of program and prepare final invoice for each program, as needed, based on funding status determined by Sport Performance
• AssistCSOPTC Operations Manager in creating and maintaining standard operating procedure documentation for housing management platform, API’sand OPTC’s resource manual.
• Fill in as Operations Specialist as needed
• Perform other duties as assigned.

Here are the skills and experience you'll need to be effective:

• Bachelor’s degree, preferably in Sports Management or Athletic Administration,or equivalent work experience
• 3+yrs of professional experience in sports organization or in housing, program management, or closely related field
• Knowledge of property management systemspreferred
• Experience working with external customers
• Experience supervising staff
• Prior budget management experience preferred
• Advancedword processinganddataentry/database management experience
• Excellent written and oral communication skills
• Ability to prioritize work projects when dealing withseveraldifferent programs at one time, multi-tasking various tasks
• Strong interpersonal relations skills, sound judgement, professional demeanor,and patience, with an emphasisincustomer service and attention to detail
• Strong computer skills, including proficiency with Microsoft applications including Word, Excel, Outlook, and PowerPoint
• Ability to lead a team of individuals with diverse personalities and backgrounds to achieve a shared goal in excellence
• Knowledge and passion of the Olympic & Paralympic Movement to include the mission of the USOPC

Here Are The Tools, Equipment, & Conditions

• Standard office equipment
• Office environment on multi-building site
• Non-traditional work hours onoccasion,includingnights, weekends, holidays,and/or events as needed
• Serve as on-call for one week each month (on average)
• Regular attendance at work is an essential job function

Here’s Where You'll Work

Colorado Springs Olympic & Paralympic Training Center

Here’s Some More Information You Need To Know

• Hiring pay range $58,000 - $62,000 per year.
• This Full-Time, Exempt position is intended to work 40 hours per week.
• Bonus: This position will be eligible for the Annual Incentive Award Program, which has a 10% target. The USOPC may change or eliminate this program at any time at its sole discretion.
• Benefits: This position will be eligible for USOPC benefits. You can view a summaryhere.

This job posting will close 12:00pm MT on 9/23/2026