Supervisor Operations

Selectminds; Petoskey (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

McLaren Health Care is seeking a Clinic Supervisor to oversee daily operations, staff activities, and provider coordination at our Michigan clinic network. This role ensures smooth patient flow, schedules, and policy adherence.

Responsibilities include training staff, conducting performance evaluations, and supporting departmental quality initiatives to improve patient care and efficiency. Full-time position with standard daytime hours.

Qualifications

• 2 years of related clerical or medical assistant experience.
• Previous supervisory experience preferred.
• Strong organizational and communication skills.

Responsibilities

• Manages day-to-day clinic operations, staffing, and physician/patient concerns.
• Monitors appointment scheduling and physician schedules to ensure efficiency.
• Provides orientation and ongoing training for new and existing staff.
• Assists with hires, terminations, and performance evaluations as needed.
• Ensures clinic policies are followed and staff are informed of changes.
• Oversees inventory and budget adherence for the clinic.

Skills

Supervisory experience

Clerical/administrative experience

Medical assistant background

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Responsible for the supervision of daily activities in the clinic. Monitors and directs staff members for various duties to meet the needs of clinic/department operations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Manages day to day operations, including staffing, technical functions, and physician/patient concerns.
• Monitors appointment scheduling functions and physician schedules.
• Provides orientation/training for new and existing staff including comprehensive training manuals
• Assists Senior Director with ongoing evaluation of staff member’s performance to include annual performance evaluations.
• Conducts and/or participates in monthly staff and provider meetings, educational sessions and outside meetings.
• Maintains inventory of office supplies and replenishes supplies following budget guidelines.
• Responsible for documentation of Employee Injury and Safety First reporting.
• Prepares counseling and disciplinary action forms.
• Assists with the hires and/or terminates employees as needed.
• Ensures that the department is ready to serve the patients when the clinic opens each day and that the clinic is closed following properprocedure.
• Ensures that clinic policies are followed and keeps staff advised of any new policies or changes.
• Directs departmental quality assessment and continuous quality improvement activities within functional area. Plans and developsprograms designed to ensure quality improvement opportunities, goals setting, collection and evaluation of data, and quality actionplans are achieved within functional area of responsibility.
• Performs other duties as assigned.

QUALIFICATIONS REQUIRED

QUALIFICATIONS PREFERRED

2 years of related clerical or medical assistant experience. Previous supervisory experience.

Additional Information

• Schedule: Full-time
• Requisition ID: 26010962
• Daily Work Times: 8am-4:30pm
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.