Supervisor Operations

Karmanos Cancer Institute; Petoskey, Northern (MI, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

McLaren Health Care, headquartered in Grand Blanc, Michigan, seeks a Front Office Supervisor to oversee daily and long-term front office operations in coordination with the Bloomfield Oncology Manager. You will supervise staff, coordinate patient referrals and post-hospital consults, and ensure accurate records and scheduling.

The role includes payroll assistance, performance improvement collaboration, and ensuring EMR training and program access for staff.

Qualifications

• High School Diploma required.
• 1–3 years related experience in a health care setting preferred.
• Associate’s degree in a related field preferred.

Responsibilities

• Oversees front office functions, coordinating with oncology manager.
• Supervises and trains front office staff and medical assistants.
• Coordinates intake of new patient referrals and post-hospital discharge consults.

Skills

Front office supervision

Customer service

Payroll assistance

Education

High School Diploma

Associate’s degree (preferred)

Tools

Paragon

Ipayx

AHI

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Oversees the functions of the front office process, including day to dayand long term planning in coordination with the Bloomfield Oncology Manager. Supervises and trains front office staff andmedical assistants. Coordinates theintake of new patient referrals and post hospital discharge consults.

Essential Functionsand Responsibilities:

Demonstrates characteristics that support thevalues, vision, mission, policies and proceduresof McLaren Oakland.

Provides service excellence standards:

Responds promptly,professionally and courteously to all customers’ needs.

Cooperates andcommunicates effectively with all McLaren Oakland team members.

Assistsmanager in planning, maintaining and scheduling of the office, both staff andpatient.

AssistsManager with employee payroll when necessary.

Assistsmanager and contributes to the Performance Improvement process.

Coordinatesall new patient referrals and post hospital consults, including scheduling ofappointments, intake forms, collection of records, communication withpatient/family, staff and ancillarystaff.

Maintainspatient databases, medical records and collection of appropriate participantinformation.

Troubleshootscomputer and medical equipment problems with timely notification of properdepartments.

Works inconjunction with Bloomfield Oncology Manager in planning, recommending and/orimplementing action necessary to improve overall delivery of quality patientcare.

Identifiesproblem areas and initiates problem solving resolutions in collaboration withthe manager.

Consultsin personnel decisions with Bloomfield Oncology Manager regarding hiring,promotion, or termination of front office staff and medical assistants

Overseesthe Point of Service collections and accuracy of petty cash funds. Ensuresdeposits are completed timely.

Ensures frontoffice staff and medical assistants are trained on the EMR and updates trainingas needed.

Ensuresfront office staff and medical assistants assigned to checkout have access to,and are properly trained in the all Patient Access required Programs such as Paragon,Ipayx, AHI etc

Covers front desk and check out as needed,and flexes to meet department needs and objectives.

Practices cost effective measures.

Responsible for purchasing office supplies and materials as neededin collaboration with the manager.

Ensuresdeposits are completed timely and accurately.

Answersand responds to phone inquiries from patient and/or insurance carriers.

Maintains responsibility for ownprofessional development and Leadership required classes.

Identifies self as a resource for staff,physicians, patients and manager. Maintains accessibility to above customers.

Qualifications:

Required:

• High School Diploma.
• One to three years related experience ina health care setting required.

Preferred:

• Associate’s degree in a related fieldpreferred.

Additional Information

• Schedule: Full-time
• Requisition ID: 26010962
• Daily Work Times: 8am-4:30pm
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.