Supervisor, Operations

Exemplar Luxury Group; Dallas (TX); On-site; USD 51,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Voluntary benefits

Job summary

Exemplar Luxury Group is seeking a Supervisor, Operations to oversee department associates, maintain productivity, and coach on performance. You will review quality scores, assign workload, and adjust resources to meet distribution goals.

Qualifications include a Bachelor's degree or 2+ years related experience. The role emphasizes attention to detail, strong communication, and cross-functional collaboration in a fast-paced luxury retail environment.

Qualifications

• Bachelor's degree or 2+ years related experience and/or training; or the equivalent combination of education and experience.
• Requires attention to detail and ability to work independently.
• Maintain daily productivity, metric goals, and monitor attendance of department.
• Plan daily workflow, assignments, and priorities.
• Be proactive in cross training and keep detailed records of skill set on each associate.

Responsibilities

• Review quality performance scores and coach associates as needed.
• Update communication board within department to assign workload to associates and evaluate workload and make resource adjustments as needed.
• Recruit, interview and hire associates.
• Maintain daily productivity, metric goals, and monitor attendance of department.
• Coach, motivate, and counsel associates as needed.
• Provide training and information to improve accuracy and efficiency.
• Be proactive in cross training and keep detailed records of skill set on each associate.
• Plan daily workflow, assignments, and priorities.
• Work with other departments to coordinate flow through the facility to meet distribution goals.
• Maintain communication with manager regarding all department activities and issues.
• Ensure all safety guidelines are followed, and a culture of safety is present in work area.
• All other duties as assigned.
• Creating, managing, and supporting recognition and communication programs

Skills

Attention to detail

Staff recruitment

Coaching

Training

Communication

Organizational skills

Multitasking

Workflow planning

Cross-functional collaboration

Resource allocation

Education

Bachelor's degree or 2+ years related experience

Job description

Who We Are

Exemplar Luxury Group, formerly Saks Global, is the luxury collective uniting coveted brands with unrivaled customer experiences across Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer expertly curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most desired luxury brands and deep customer relationships enhanced by data-rich insights, Exemplar Luxury Group is committed to setting the standard of excellence for luxury retail.

Who We Are

Exemplar Luxury Group, formerly Saks Global, is the luxury collective uniting coveted brands with unrivaled customer experiences across Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer expertly curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most desired luxury brands and deep customer relationships enhanced by data-rich insights, Exemplar Luxury Group is committed to setting the standard of excellence for luxury retail.

Job Description

Your Role:

In the Supervisor, Operations role you will be responsible for overseeing associates in various roles across departments. Review quality performance scores and coach associates as needed. Update communication board within department to assign workload to associates and be able to evaluate workload and make resource adjustments as needed.

What You’ll Do

• Requires attention to detail and ability to work independently
• Recruit, interview and hire associates.
• Maintain daily productivity, metric goals, and monitor attendance of department.
• Coach, motivate, and counsel associates as needed
• Provide training and information to improve accuracy and efficiency
• Be proactive in cross training and keep detailed records of skill set on each associate
• Ability to multi-task, have strong communication and organizational skills
• Plan daily workflow, assignments, and priorities
• Work with other departments to coordinate flow through the facility to meet

distribution goals

• Maintain communication with manager regarding all department activities and issues.
• Ensure all safety guidelines are followed, and a culture of safety is present in work area.
• Ensure all administrative tasks are completed as assigned.
• All other duties as assigned.
• Creating, managing, and supporting recognition and communication programs

What You Bring

Bachelor's degree from a four-year college or university; or two or more years related experience and/or training; or the equivalent combination of education and experience.

Physical Demands

Upon request, reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. The employee may be required to occasionally stoop, bend, or kneel.

About Us

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and thoughtful services enabled by our investments in data and technology. Through the expertise of our team members, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. As a woman-co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America's few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and were showing up as your full and authentic self is encouraged. We are committed to providing reasonable accommodation during our Talent Attraction process. If you have a disability and need assistance or accommodation, please email us at [e-mail].

Your Life And Career At Exemplar Luxury Group

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Salary Range $51,000 - $68,000*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.