Supervisor, Operations

simon; Burlington (MA); On-site; USD 67,000 - 109,000; Full time

Job summary

Simon Property Group in Burlington, MA, is seeking an Operations Supervisor to partner with mall staff to ensure a clean, safe, and premium shopping environment while upholding Simon standards.

You will supervise contractors, manage maintenance, coordinate with security, and support tenants during construction, with focus on safety, budgets, and staff development.

Qualifications

• High School Diploma or GED required.
• Three years of experience in facility/maintenance operations in a supervisory position.
• Effective written and verbal communication skills.
• Proficient with Microsoft Office and facility management software.
• Valid Driver's License and ability to lift up to 50 pounds.

Responsibilities

• Oversee cleaning services via contracted vendors and enforce quality standards.
• Manage preventive maintenance, repairs, and capital projects to keep operations safe.
• Read engineering drawings and schematics to guide maintenance work.
• Coordinate Preventative Maintenance records and logs with maintenance staff.
• Maintain a safe environment and address OSHA, ADA, EPA-related hazards.
• Collaborate with security and officials on fire safety planning.
• Assist in emergency and disaster response preparation.
• Develop and monitor operating budgets for expenses and capital projects.
• Supervise vendors and ensure adherence to contracts and Mall criteria.
• Support tenants during construction and manage permit processes.
• Foster staff development and conduct performance reviews.

Education

High School Diploma or GED

Job description

Job Location: Burlington Mall

PRIMARY PURPOSE:

The Operations Supervisor works closely with the mall staff in maximizing the customers shopping experience and tenant sales by working to ensure a clean, well maintained, safe, and friendly and aesthetically pleasing environment, and asset preservation and enhancement while ensuring implementation of all Simon standards. The Operations Supervisor will assist Operations Director to oversee all operational functions, projects, construction, and contracted services at the center among other things.

PRINCIPAL RESPONSIBILITIES:

• Monitors cleaning services provided through contracts that require rigorous oversight.
• Manages preventive and predictive maintenance, repair, and construction work to sustain safe and reliable operation
• Reads and interprets paper- or computer-based engineering drawings and schematic diagrams
• Works with OD and other maintenance staff members to ensure proper Preventative Maintenance and related record keeping and logs
• Maintains a safe environment and identifies and eliminates safety hazards to Mall staff, tenants and customers. This may include administration of and training for programs such as OSHA, ADA, EPA and other regulated programs
• Works with security and local officials to plan and oversee a fire safety program.
• Supports preparation for emergency and disaster response
• Assist in the development of expense, energy and capital budgets
• Manage Property Operating Expenses within or below budgeted levels
• Performs Condition Assessments (either personally or with the assistance of consultants) to assist in development of long range capital plans and budgets.
• Oversees contractors performing capital work
• Interacts with Portfolio Director of Operations and Energy Services
• Provide support to tenants under construction and ensure construction activities match approved plans and comply with mall criteria
• May assist tenants in overcoming Government and permit obstacles, build relationships with key Government officials
• Coordinate and communicate with tenant coordination to insure tenants opens at or before the budgeted RCD
• Develop staff members by enhancing their roles and broadening their experiences.
• Give recognition for good performance and effectively counsel poor performance.
• Complete performance reviews with thorough and objective feedback
• Resolve tenant lease and non-lease concerns related to facility operations
• Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)
• Maintain good relationships with tenants through frequent interaction, effective follow-through, and by participating in formalized tenant meeting to promote/discuss facility operations initiatives
• Fulfill Manager-on-Duty rotation and manage day to day activities as necessary which may include emergency situations
• Manage operations purchasing program and asset inventory
• Ensure all Services Agreements are current and compliant to the Simon Field Purchasing Policy

MINIMUM QUALIFICATIONS:

• High School Diploma or GED required
• Three years of experience in facility/maintenance operations in a supervisory position.
• Ability to communicate effectively both orally and in writing
• Proficient in the use of computers and programs such as Microsoft Office and other programs as applicable to the property
• Ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner
• Valid Driver's License
• Ability to lift and carry up to 50 pounds
• #ZR2

The salary range for this position is $66,928.31 - $108,694.72. Actual compensation within that range will be dependent upon various factors, including an individual's skills, experience and qualifications and the geographic location of the job. It is uncommon for an individual to be hired at the top end of the pay range.