Supervisor, OIC

Simon Property Group; Indianapolis (IN); On-site; USD 70,000 - 98,000; Full time

Job summary

Simon Property Group seeks an OIC Supervisor to oversee a 24/7 operations center supporting North American retail centers. The role requires leadership of up to 30 specialists and analysts, ensuring safety, compliance, and effective incident response.

You will guide SOP development, communications, and shift oversight while coordinating with corporate security teams. Responsibilities include performance oversight, training, and ensuring systems function properly during high-traffic periods and

Qualifications

• Bachelor’s degree preferred; relevant work experience may be accepted in lieu of degree.
• Ability to prioritize workload and delegate tasks to a range of audiences including executives.
• Strong analytic and critical thinking skills.
• Supervisory experience in a command center environment is desired.
• Proven leadership ability and experience in managing teams.
• Ability to ensure compliance, monitor assets, and issue rapid notifications.
• Excellent computer skills with multiple custom applications.

Responsibilities

• Oversee daily performance of OIC personnel in a 24/7 center through strong leadership.
• Ensure health and safety of staff and environment.
• Provide timely communications and actionable intelligence for protection of people and assets.
• Develop SOPs and train staff to improve performance.
• Ensure systems function properly and restore service promptly.
• Coordinate with security providers and documentation for field operations.
• Communicate critical items to senior management daily.
• Provide shift oversight to ensure compliance with rules and expectations.
• Identify new technologies and upgrades for existing systems.
• Manage incidents, alarms, notifications, calls and related activities.
• Attend weekly staff meetings and maintain strict confidentiality.
• Be prepared for 12-hour shifts up to 14 days during events or emergencies.

Skills

Leadership

Supervisory experience

Analytical thinking

Communication skills

Typing 40 wpm

Shift flexibility

Decision making

Education

Bachelor’s Degree in Organizational Leadership or Business Management

Job description

Job Location:

OIC Services

Job Description

The Operational Intelligence Center is a sophisticatedcommand typecenter focused on customer service to retail centers across North America. This positionis responsible forsupervising and managing the overall center. This includes supervisinga number ofspecialists and intelligence analysts by providing guidance and support through excellent leadership. Supervisors must be able to understand and commit tomemoryseveral standard operating procedures and policies.

Additionalresponsibilities of the OIC Supervisor position include, but are not limited to, the following:

• Oversee, monitor, and guide the daily job performance of OIC personnel in a 24/7 command center type setting through effective management and leadership of up to 30 personnel.

• Ensure the health and safety of the staff and the OIC environment.

• Carry out and attain the mission and goals of the OIC.

• Provide timely communications and actionable intelligence to support the protection of people, assets/intellectualproperty,and infrastructure as it relates to interests/entities.

• Ensure efficient operations of the center to serve as the hub for the monitoring, analysis, and interpretation of risks and threats.

• Identify the need to resolve operational challenges through the development of standard operating procedures and effectively train personnel in order to facilitate effective performance.

• Ensure all systems are functioning properly, immediately notify appropriate stakeholders when they are not, and ensure service is restored in a timely manner.

• Coordinate with corporate level security and security providers to provide necessary documentation in support of field operations.

• On a daily basis, identify and communicate any and all critical items requiring the attention of senior management.

• Provide shift oversight of personnel to ensure compliance with rules and regulations and to meet expectations of executive leadership.

• Assist in identifying new technologies and upgrades for existing systems.

• Ensure effective response to, and management of, incidents, alarms, notifications, calls, and other activities related to OIC operations.

• Provide shift oversight of intelligence activities, including assigning priorities, and review products.

• Maintain effective and forthright communication with senior management and draft and/or complete reports as needed.

• Be able to work 12-hour shifts up to 14 days during special events, high traffic periods (Thanksgiving/Black Friday holiday weekend), and during emergency operations.

• Act as the system and/or program manager for assigned system(s) and/or programs.

• Attend weekly staff meetings.

• Maintain strict confidence of operations, personnel, and management information.

• Personal ongoing development

Theminimumrequirements for this position are:

• Bachelor’s Degree in Organizational Leadership, Business Management, or similar technical field of study is preferred. Industry specific work experience in lieu of degree is acceptable.

• Ability to prioritize workload based on urgency, ability to delegate tasks, and communicate to a range of audiences including to executive management.

• Demonstrable analytic and critical thinking skills.

• Supervisory experience in a command center type of environment such as a ICP, TOC, JOC, or EOC is desired.

• Leadership knowledge, experience, and application in apreviousmanagement positionarerequired.

• Must be able to ensure compliance, monitoring of assets, and making rapid notifications via mass communication resources.

• Must demonstrate excellent computer skills with the ability to master several custom applications.

• Flexibility to work all shifts and willingness to help address staffing shortfalls when needed.

• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.

• Must be able to type a minimum of 40 words per minute.

• Ability to passCritiCallpre-employment assessment.

• Ability to passEmergencyTelecommunication Course (ETC).

• Ability to pass a post-offer/pre-employment background check and drug and alcohol screening.

• Excellent written and verbal communication skills are required.