Supervisor of Patient Transport-Full Time-Nights

Cape-Fear-Valley-Medical-Center-; Fayetteville (NC); On-site; USD 52,000 - 66,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC, is seeking a Transport Supervisor to supervise and coordinate an efficient patient transport team, including wheelchairs and stretchers. The role ensures accurate equipment handling and maintains transportation equipment operability with regular checks and repairs as needed.

The supervisor will monitor patient flow using the EPIC Transport Command Center, generate KPI reports, and ensure safety and quality in all transport activities.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1 year experience in patient transportation services; 1 year supervisor duties preferred.
• English language proficiency; CPR for Healthcare Provider, NCI training and safety device knowledge.
• Ability to move patients and equipment including postmortem transport.
• Excellent customer service, problem solving, organizational and interpersonal skills.

Responsibilities

• Supervise Lead Transporters and Transporters to ensure efficiency and effectiveness.
• Provide statistical reports on KPIs to department director.
• Verify competency of new transporters and use TeleTracking Transport Tracking System.
• Oversee transport of patients with devices safely and timely.
• Demonstrate proper techniques for handling tubes, IVs, and other equipment.
• Other duties as assigned.

Skills

Leadership

Communication

Customer service

Problem solving

Interpersonal skills

Organizational skills

Situational awareness

Flexibility

Education

High school diploma or equivalent

Associate’s degree or 2-year college certificate or equivalent preferred

Tools

EPIC Transport Command Center

TeleTracking Transport Tracking System

Job description

FacilityCape Fear Valley Medical CenterLocationFayetteville, North CarolinaDepartmentPatient TransportationJob FamilyServiceWork ShiftNights (United States of America)SummarySupervise and coordinate requests for accurate efficient transport of patients, wheelchairs, stretchers and traction equipment to and from ancillary departments. Maintain transport equipment inventory and accountability. Coordinates requests to clean transportation equipment. Supervises and uses transport equipment correctly ensuring safety measures are adhered to. Cleans, repairs and request repair parts for maintaining equipment operability. Monitors and maintains the EPIC Transport Command Center patient flow system. Ensure the Transport Command Center platform and user file data accurately reflect current records. Supports the philosophy of nursing to provide better patient care.Major Job FunctionsThe following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:Supervise Lead Transporters and Transporters to verify efficiency and effectiveness in supported areasProvides statistical reports to department director regarding key performance indicators and transporter performanceVerify competency of new transporters and use the Teletracking Transport Tracking System effectivelySupervises transport work activities in the transport of patients with appropriate devices safely and in a timely mannerDemonstrates correct techniques in handling patient tubes, IV’s, and all other patient equipmentOther duties as assignedMinimum QualificationsThe following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:Education and Formal Training:High school diploma or equivalent requiredAssociate’s degree or 2-year college certificate or equivalent preferredWork Experience:1 year experience in patient transportation services in a hospital or nursing home setting required1 year supervisor duties preferredKnowledge, Skills, and Abilities Required:Proficiency in reading, writing, and speaking the English languageAbility to meet and maintain requirements of a healthcare transporterAbility to meet requirements for CPR for Healthcare Provider, Nonviolent Crises Intervention (NCI) training and Restraints, Seclusion and Safety devicesAbility to identify, understand, and regulate flow meter on E-CylinderExemplary customer service skillsGood problem solving skills, organizational skills, flexibility, strong interpersonal skills, and ability to quickly assess situations and respond promptly and appropriatelyAbility to care for pediatric, adolescent, adult, bariatric, and geriatric patientsCompetency with respect to the age specific physiological, developmental and spiritual needs of the patients typically servedPhysical Requirements:Ability to assume awkward positionsAbility to discharge/transfer patients and maneuver wheelchairs and stretchers with patients, including postmortem transportAbility to move within assigned areas and throughout the medical center and detached buildings as necessaryMay require moderate to heavy liftingAbility to stand, walk and/or bend for prolonged periods of timeSpeech, visual and auditory acuity is essential for communicationPosition may involve skin, eye, mucous membrane, or parenteral contact with bloodRequired Licenses and CertificationsCape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity