Supervisor of Furniture Repair Technicians

Rooms To Go; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Employee discounts on furniture

Company paid life and disability insurance

Paid time off

Employee Assistance Program

Job summary

Rooms To Go is seeking a Supervisor for Furniture Repair Technicians to oversee service technicians and provide essential training and support. The ideal candidate will have 3 years of field service experience and will work independently and as part of a team.

Responsibilities include onboarding new hires, monitoring technician performance, and ensuring adherence to company policies. Candidates should possess excellent communication skills and a clean driving record.

Qualifications

• 3 years of experience in furniture repair or field service.
• Ability to train, coach, and motivate staff.
• Clean driving record and ability to pass a drug screen.

Responsibilities

• Supervise and mentor associates monitoring service technicians.
• Conduct performance assessments and handle new-hire onboarding.
• Provide training in best practices and safety.

Skills

Self-motivated and action/results oriented

Staff development experience

Excellent communication skills

Experience with Microsoft Office

Customer-oriented attitude

Job description

Supervisor Furniture Repair Technicians

Entry-Level Supervisor: We are looking for someone who loves helping others, finds it easy to connect with people quickly, and is ready to take on a new challenge in their career.

The successful candidate will supervise and mentor associates responsible for monitoring service technicians in the field, adjusting routes, and troubleshooting customer care conditions. As the Field Supervisor there will be varying duties for the department that are irregular, but essential. Those tasks include new-hire onboarding, performance assessments, travel, etc.

General Duties Include, But Are Not Limited To

• Telematics review
• Expense reporting and technician audits
• Monitor daily services to the team
• Audit punch-detail report daily
• Ensure adherence to all company policies by team members.
• Provide training in best practices, safety, and furniture repair
• Upkeep of company vehicle

Qualifications

• Self-motivated and action/results oriented
• 3 years Furniture repair or furniture/field service experience
• Strong staff development experience including the ability to train, coach, and motivate performance.
• Excellent writing, verbal, and analytical communications skills
• Experience using Microsoft Excel, Word, PowerPoint, Outlook, Tablets, smart phone.
• Familiar with RTG Customer Service Systems
• A clean driving record and the ability to pass a drug screen.
• Work well independently and within a team.
• Self-motivated and able to follow direction well.
• A positive, customer-oriented attitude.

Location

Seffner Corporate Office CS division

About Rooms To Go

Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America’s #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.

Rooms To Go Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S.