SUPERVISOR OF FAMILY SUPPORT PROGRAMS (Senior Services)

City of Chicago; Chicago (IL); On-site; USD 77,000 - 94,000; Full time

Job summary

City of Chicago's Department of Family and Support Services, Senior Services, is seeking a Supervisor of Family Support Programs to lead supervisory staff, program coordinators, and other professionals in planning, implementing, and evaluating senior services.

Located at 78 E. Washington, the role runs Monday–Friday 9:00am–5:00pm; the position is exempt from career service and offers a starting salary of $85,548 yearly with opportunities to advance as budgets permit.

Qualifications

• Bachelor's degree plus four years of experience in planning/administration of a social or community service program, including one year in a management/supervisory role.
• Master's degree plus three years of experience in planning/administration of a social or community service program, including one year in a supervisory role.
• Associate's degree plus six years of experience in planning/administration of a social or community service program, including one year in a supervisory role.
• Eight years of work experience in planning/administration of a social or community service program, including one year in a supervisory role.

Responsibilities

• Directs day-to-day senior center operations to meet program goals and objectives.
• Plans and manages work schedules to ensure adequate coverage of senior center programming.
• Monitors and provides technical assistance and direction to staff, contracted agencies and partners.
• Convenes and coordinates meetings with staff and partners to resolve issues and improve performance.
• Compiles program reports, including monthly reports from contracted agencies, identifying trends.
• Coordinates and implements ongoing staff training.
• Works with staff to generate site operation reports.
• Conducts outreach, meetings, and engages social service agencies and community groups.

Skills

Supervisory experience

Program planning

Staff development

Outreach

Education

Bachelor's Degree in Social Sciences or related field

Master's Degree or higher in Social Sciences or related field

Associate's Degree in Social Sciences or related field

Eight years of work experience in social/community service program administration with supervisory experience

Job description

Supervisor of Family Support Programs (Senior Services)

Job Number: 420365

Department of Family and Support Services

Senior Services

Number of Positions: 1 (additional vacancies possible pending budget approval)

Starting Salary: $85,548

Applications for this position will be accepted until 11:59pm on 08/30/2026

Under general supervision, functions as a mid-level manager responsible for overseeing supervisory staff, program coordinators, and/or other professional-level program staff responsible for the planning, implementation, and evaluation of various social service programs to address the needs of varied demographic groups.

ESSENTIAL DUTIES

• Directs day-to-day senior center operations to ensure program goals and objectives are met.
• Plans and manages work schedules to ensure adequate coverage of senior center programming and other activities.
• Monitors and provides technical assistance and direction to staff, contracted agencies and other program partners.
• Convenes, coordinates, and facilitates meetings and other communications with staff, contracted agencies, and other partners, as needed to resolve operational issues, share best practices, and improve program performance
• Compiles program reports, including monthly reports from contracted agencies, identifying trends, and ensuring efficient and effective program delivery
• Coordinates and implements appropriate on-going training for staff.
• Works with staff to generate needed reports for site operations.
• Conducts outreach, convenes meetings, and engages social service agencies, organizations, and community groups.

Additional duties may be required for this position

Location: 78 E. Washington (Senior Services)

Days: Monday - Friday

Hours: 9:00am - 5:00pm

THIS POSITION IS EXEMPT FROM THE CAREER SERVICE

MINIMUM QUALIFICATIONS

• Graduation from an accredited college or university with a Bachelor's Degree in the Social Sciences, Education, Human Services, Gerontology, Psychology, Public Health, or a directly related field PLUS, four (4) years of experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position, OR
• Graduation from an accredited college or university with a Master's Degree or higher in the Social Sciences, Education, Human Services, Gerontology, Psychology, Public Health, or a directly related field PLUS, three (3) years of experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position, OR
• Graduation from an accredited college or university with an Associate's Degree in the Social Sciences, Education, Human Services, Gerontology, Psychology, Public Health, or a directly related field PLUS, six (6) years of experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position, OR
• Eight (8) years of work experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position based on the oral parts of the interview will be selected.

Preference will be given to candidates possessing the following

• Previous experience working in a senior center or similar community-based setting and developing, coordinating, and delivering programs for older adults.
• Previous experience working with the diverse needs and interests of seniors and facilitating engaging recreational, educational, social, health and wellness, and supportive-service activities.
• Previous experience providing technical assistance to delegate agencies, volunteers, vendors and team members
• Prior experience building community partnerships, encouraging participant engagement, and maintaining a welcoming and safe environment for program participants.
• Previous experience managing Social Services programs with an emphasis on Senior Services or the aging population
• Previous supervisory or leadership experience in a senior center or similar community center setting.
• Previous experience building community partnerships, encouraging participant engagement, and maintaining a welcoming, inclusive, and safe environment for older adults or program participants.

Salary: $85,548/Annually

Pay Basis: Yearly

Closing Date: 08/31/2026

Job Posting: Aug 14, 2026

APPLICATION EVALUATION

Initial evaluation will be based on the information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow all required employment/hiring plan provisions, federal, state, and local laws, and collective bargaining agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago

COMMITMENT TO DIVERSITY

To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet the minimum qualifications and who are veterans of the Armed Forces of the United States, residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates. These hiring preferences do not apply to bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. The learn more about our hiring processes, please

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor