Shelter Victim Advocate

Ascend Nonprofit Solutions; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Ascend Nonprofit Solutions is seeking a Shelter Victim Advocate to provide trauma-informed intake, assessment, and case management for shelter residents. You will coordinate care with community partners, deliver crisis intervention, safety planning, and referrals, while maintaining a confidential advocacy caseload.

The role emphasizes client-centered services, documentation, and participation in program reporting, with opportunities for public speaking and outreach to promote victim services.

Qualifications

• Bachelor Degree or Equivalent Experience.
• Experience working with victims or experience in human services.
• Spanish-speaking preferred

Responsibilities

• Provide intake, assessment, case management, crisis intervention, safety planning, court education, information and referrals.
• Coordinate client care with community partners.
• Maintain an advocacy caseload and deliver direct client care.
• Refer clients to housing, education and employment opportunities.
• Develop goals with clients and identify needs.
• Document case information accurately and timely.
• Develop and deliver psycho-educational and life skills groups.
• Resolve residential conflicts and maintain safe environment using trauma-informed practices.
• Maintain confidential records and manage program data in agency databases.
• Assist with grant writing, reporting, and compliance processes.
• Engage in public speaking and community outreach to raise awareness.

Skills

Trauma-informed approach

Client-centered

Action Oriented/Planning and Organizin

Building Trust

Client Focus

Conflict Management

Teamwork

Education

Bachelor Degree or Equivalent Experience

Job description

Job Title: Shelter Victim Advocate

Reports To: Shelter Victim Advocate Supervisor

Status: Full-Time, Non-Exempt

Essential Duties And Responsibilities

• Using a trauma-informed, client-centered approach to:
  • As applicable, provide intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals.
  • Ensure coordinated client care with key community partners.
  • Act with client in mind and work to meet client's needs and expectations to the extent possible.
  • Provide direct client care by maintaining an advocacy caseload for program clients.
  • Refer clients to community resources; including housing, education and employment opportunities.
  • Assist clients with developing goals and identifying areas of need.
  • Document case information and complete all necessary forms accurately and timely.
  • Develop and deliver psycho-educational, life skills/social skills, and supportive groups, varying content to respond to residents' identified needs.
  • Assist with resolving residential conflicts and maintain a safe environment while using trauma-informed practices.
• Administration
  • Maintain confidential and accurate, up to date client, stakeholder, intern, and volunteer records, program and agency records in agency databases, which may include CSN, Raiser's Edge, Financial Edge and Timeforce.
  • Research, write, and manage grant reporting and grantor relationships as assigned by supervisor. o Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process.
• Stewardship
  • Increase awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
  • Participate in community meetings and committees as assigned by supervisor. o Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.
• Professional Development
  • Contribute to quality of services by staying informed of best practices, developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
  • Maintain and develop skills and knowledge by attending training and ensure licensure and certifications are up to date as needed for the job.
• Contribute to agency effectiveness by performing other duties as assigned.
• Core Competencies
  • Demonstrate all agency competencies.
  • Demonstrate the position agency competencies:
    • Action Oriented/Planning and Organizing
    • Building Trust
    • Client Focus
    • Conflict Management
    • Teamwork

Education And/or Work Experience Requirements

• Requirements: Bachelor Degree or Equivalent Experience
• Preferences: Experience working with victims or experience in human services.
• Language: Spanish-speaking preferred

Physical Requirements

• Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, twist, carry, push, pull or otherwise move objects, including the human body.
• Ability for close vision, distance vision, color vision, depth perception and ability to adjust focus to perform an activity to determine accuracy and thoroughness of work assignment.
• Ability to reach, stand, crouch, walk, and finger, grasp, sit, twist, talk, hear, and perform repeated motions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee must have access to transportation that allows them to meet all job requirements in a timely fashion. Position may require staff to work outside of the typical work hours as the agency provides services 24/7.