SUPERVISOR OF CAMP ZOO & FAMILY PROGRAMS

Kids for the Future; Phoenix (AZ); On-site; USD 56,000 - 68,000; Full time

Job summary

Phoenix Zoo is seeking a Supervisor of Camp Zoo & Family Programs to lead the Learning & Engagement team, hire and manage staff, and oversee age-appropriate curricula and schedules. This role emphasizes program quality, cross-team collaboration, and strong guest services.

Responsibilities include training Camp staff, coordinating with partners, and supporting Night Camp initiatives. A flexible schedule and bilingual communication are valued to serve diverse audiences.

Qualifications

• Bachelor's degree or equivalent experience in education, biology/environmental science, environmental education or related field.
• Minimum 1 year paid experience facilitating informal or formal group educational experiences.
• Minimum 1 year experience supervising/managing teams delivering informal group experiences preferred.
• Able to work independently and in a team.
• Strong communication, guest service, and leadership skills.
• Bi-lingual English-Spanish preferred.
• Experience presenting to varied ages; adaptable and flexible schedule.

Responsibilities

• Hire, train and supervise Camp Programs staff and volunteers.
• Oversee curriculum development and schedules for ages 5–15, young children 0–5 and events.
• Coordinate logistics with internal and external partners; ensure program records and budgets.</n>
• Support Night Camp programming when needed and contribute to Education Leadership Team.
• Assist with marketing activities and promotion of family programming.

Skills

Group management

Leadership

Communication

Bilingual English-Spanish

Customer service

Education

Bachelor's degree

Job description

• Location 455 N GALVIN PKWY,Phoenix, AZ, 85008-3431,United States
• Base Pay $30.25 / Hour
• Employee Type Full Time

Job Title : Supervisor of Camp Zoo & Family Programs

Department : Learning & Engagement

Supervisor : Formal Learning & Engagement Manager

Supervis e s: Camp Programs Assistant, Camp Programs Coordinator , Part-time seasonal C amp Instructors , Part-time seasonal Camper Inclusion Specialist , Volunteers

FLSA Status: Full Time, Regular, Non- E xempt

Pay: $30.25/hour

You Should Apply If You...

• Love inspiring the next generation of leaders and stewards through experiences that foster curiosity, empower conservation action and cultivate a deeper connection to the natural world!
• Are passi onate about building a team culture rooted in the ACNC/Zoo’s Core Values of collaboration, respect, accountability, initiative and fun.
• Embrace diverse perspectives, backgrounds, abil ities and learning styles in both the programs you lead and the team you support.
• Value regularly giving and receiving feedback as a tool for learning and growth.
• Demonstrate energy, resilience , creativity and adaptability in your work.
• Have strong communication and group management skills with groups of all ages.
• Are willing to work a flexible schedule in order to support programming and staffing needs.

General Statement:

The Supervisor of Camp Zoo & Family Programs is an ambassador and educator for the ACNC/Phoenix Zoo. The Supervisor is responsible for modeling, creating and maintaining a team culture that demonstrates the ACNC/Phoenix Zoo’s Core Values. This position hires, trains and supervises the full-time Camp Programs Assistant and Camp Programs Coordinator, as well as the part-time seasonal Camp Zoo instructor team (day camp) . They are accountable for efficient and effective logistical operations of Camp Zoo and Family P rograms. Th ey oversee the creation of curriculum and schedules for age-appropriate educational programs about the natural world for campers ages 5-15 , early childhood ages 0- 5 and other special events for all ages .

The Supervisor of Camp Zoo & Family Programs partners with the Supervisor of Night Camps to support all camp programming and develop an instructor team culture that represents the Core Values of the Phoenix Zoo. They are cross-trained in Night Camp Program responsibilities, with an emphasis on supporting Night Camp operations during busy season (Feb-Apr).

This position requires a flexible and varied schedule that includes:

• Daytime shifts during the Summer Camp Zoo season (June-July) and Seasonal programming (school holidays).
• Semi-regular weekend availability to support Family programming.
• Semi-regular evening availability to support Night Camp programming.
• All mandatory meetings and training.
• Provide quality guest service to both internal and external guests by maintaining a WILD (friendly, helpful, positive and professional) working attitude and appearance .
• Help create and maintain a team culture that reflects the ACNC/Zoo Core Values (accountability, collaboration, fun, initiative, and respect), serving as a role model and supporting others in developing and demonstrating these values.
• Supervise Family Programs and Camp Zoo Instructor staff and volunteers , which includes hiring, schedule management and daily oversight, in addition to providing training, coaching and professional development.
• Consistently observe programs to provide ongoing coaching and performance feedback which will inform annual evaluations for all regular team members.
• Ensure program logistics are coordinated with internal and external partners.
• Monitor and maintain accurate program records, budget, protocols and information that guides operations by the camp team, program guests and other Zoo departments in relation to these programs.
• Oversee all aspects of Family and Camp Zoo program development to ensure high-quality experiences and materials, inquiry-based curricula and alignment with relevant program standards.
• F acilitate Family and Camp p rograms and support other ACNC education programs and special events as needed .
• Assess, evaluate, and work towards strengthening camp staff and program offerings.
• Assist with marketing strategies, which may include conducting research, staffing promotional booths and special events , and conducting formal presentations for teachers and school administrators.
• Assist in supervising the day-to-day operations of Night Camp programs and special ACNC/Zoo and education events when the Supervisor of Night Camps is not present. This support will be regularly expected (approximately one day per week) during busy season.
• Serve on the Education Leadership Team to help forward the department’s strategic initiatives, ensure collaboration and consistency across the department and mentor department staff.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, and working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change ( e.g. emergencies, changes in personnel, workload, rush jobs, or technological developments .)

Requirements

Qualifications:

• B achelor’s degree or equivalent experience in education, biology/environmental science, environmental education or related field.
• Minimum 1 year paid experience facilitating informal or formal group educational experiences.
• Minimum 1 year experience supervising/ managing teams delivering informal group experiences preferred .
• Able to successfully perform both independently and in a team environment .
• Friendly, responsible, and enthusiastic. Maintains a positive and respectful attitude with guests and teammates.
• Demonstrated leadership and guest service experience in a fast-paced environment.
• Problem solving experience and the ability to make decisions and communicate in a calm, professional manner during a high-stress situation.
• Can effectively and respectfully communicate with a diverse audience and teammates (including all age levels, cultures, neurodiversity, and level of abilities).
• Able to give and rec eive constructive feedback with a growth mindset and solution-oriented approach.
• Excellent written and verbal communication skills, organization skills, and detail-oriented work style.
• Bi-lingual English-Spanish preferred.
• Experience presenting to a range of audience sizes and ages, including early childhood through adult.
• Experience working with children with special needs preferred.
• Knowledge of child development and program specific academic, benchmarking, and/or best practices standards. Experience developing and writing engaging activities and presentations for a variety of ages.
• Experience in program development/design in a formal or non-formal setting preferred.
• Experience with Universal Design Principles (UDL) preferred.
• Able to handle and work with a variety of animals in a safe manner that abides by established animal protocols.
• Experience working with animals within a professional setting preferred.
• Availability to work a flexible and varied schedule that includes weekdays, weekends, evenings, holidays, and special events .
• Ability to lift up to 30 pounds; regularly bend, crouch, and kneel; stand and walk for extended periods of time; work in both indoor and outdoor environments and in extreme weather conditions.
• Possession of valid driver’s license.
• Ability to pass pre-employment background check, drug test, DMV check, clear annual TB test, and obtain a Food Handler’s License within 1 month of hire.