Supervisor, Nutrition/Food Services - Dietary - Full-Time 8 Hour Day Shift (Non-Exempt) (Non-Union)

University of Southern California; Glendale (CA); On-site; USD 36,000 - 57,000; Full time

Job summary

University of Southern California, through USC Norris Comprehensive Cancer Center and Hospital, seeks a Supervisor, Nutrition/Food Services to oversee patient meals, tray preparation, and related cash operations.

The role emphasizes quality, safety, and regulatory compliance while maintaining high patient satisfaction. The hourly rate ranges from $26.00 to $41.28, reflecting experience and responsibilities.

Qualifications

• Req High school or equivalent.
• Pref Associate's degree in Food Management or related field.
• Req 5 years in various aspects of food service with increasing responsibility.
• Req 3 years supervising in an institutional food service operation.
• Pref Fire Life Safety Training (LA City) or obtain within 30 days of hire.
• Pref ServSafe or equivalent certificate.

Responsibilities

• Supervise staff, ensuring on-time completion with quality and safety standards.
• Check patient tray preparation and accuracy.
• Handle customer service inquiries in person or by phone.
• Assist with delivering patient meals and audit tray accuracy.
• Maintain temperature logs and monthly reports.

Skills

Staff supervision

Tray preparation

Customer service

Food safety

Quality control

Education

High school diploma

Associate's degree in Food Management

ServSafe / food safety certificate

Tools

Fire Life Safety Training

Job description

The Supervisor, Nutrition/Food Services is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost-effective manner. Supervises the functions of food production for the patients and cash operations, as well as tray preparation for patients. Spends 50% of the time supervising employees. Ensures high quality output and services, the efficient use of resources, and a safe work environment that meets all government and regulatory guidelines.

Essential Duties

• Ensures all staff consistently completes assigned work on time while meeting quality, safety, and regulatory standards.
• Checks and monitors patient tray preparation and accuracy.
• Handles customer service inquiries and problems in person or via telephone, recording recurring problem areas and communicating to dietitian or leadership as appropriate.
• Assist FSW/Diet Aide in delivering patient meals. Audits tray accuracy.
• Ensures customer satisfaction scores meet or exceed standards by doing patient surveys.
• Assists with catering events PRN.
• Notifies Registered Dietitian of any patient complaints and or concerns.
• Maintains closing and monthly temperature logs. Organises monthly reports.
• Performs all other duties as related or assigned.

Qualifications

• Req High school or equivalent
• Pref Associate's degree Degree in Food Management or related field. *Active involvement with professional food service organization preferred
• Req 5 years Experience in various aspects of food service with increasing levels of responsibility.
• Req 3 years Experience supervising in an institutional food service operation.

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
• Pref Certified Food Handler Certificate or equivalent ServSafe Certificate.

USC Norris Comprehensive Cancer Center and Hospital delivers exceptional, personalized care in 14 key areas of cancer treatment: breast cancer, cancerous brain tumors, gastrointestinal cancer, genetic counseling, gynecologic cancers, head and neck cancers, hematology, lung cancer, melanoma, neuro-oncology, radiation oncology, sarcoma, skin cancer and urologic oncology. The 60-bed hospital is an integral part of our academic medical center. Using a multidisciplinary team approach, the world-renowned physicians and scientists of USC Norris treat and prevent cancer by developing new therapies, enhancing existing treatments and providing personalized, precision care that is the most advanced available. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The hourly rate range for this position is $26.00 - $41.28. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations