Supervisor, Nutrition/Food Services - Dietary - Full-Time 8 Hour Day Shift (Non-Exempt) (Non-Union)

C018 University of Southern California- HS; Los Angeles (CA); Presencial; USD 36 000 - 57 000; Tempo integral

Resumo da oferta

University of Southern California (USC) Norris Comprehensive Cancer Center and Hospital hires a Supervisor for Nutrition/Food Services to oversee patient meal preparation, food production, and cashier activities. The role emphasizes staff supervision, safety, and customer satisfaction, with a focus on high-quality output and cost-effective operations.

The position supports delivery of personalized cancer care through multidisciplinary teamwork and ensures compliance with LA City fire safety and

Qualificações

• High school diploma or equivalent required.
• Associate's degree preferred.
• Degree in Food Management or related field.
• Active involvement with professional food service organization preferred.
• 5 years experience in various aspects of food service with increasing levels of responsibility.
• 3 years experience supervising in an institutional food service operation.
• Fire Life Safety Training (LA City) required within 30 days of hire.
• Certified Food Handler / ServSafe certificate preferred.

Responsabilidades

• Supervises food production and cash operations; oversees tray preparation for patients.
• Spends 50% of time supervising staff and ensuring timely, quality output.
• Monitors patient tray preparation and accuracy; audits tray accuracy.
• Handles patient inquiries in person or by phone and records issues.
• Assists with delivering patient meals and catering events as needed.
• Notifies Dietitian of patient complaints or concerns.
• Maintains temperature logs and monthly reports.
• Ensures customer satisfaction scores meet standards via patient surveys.
• Complies with safety, quality, and regulatory standards.
• Performs other related duties as assigned.

Conhecimentos

Customer service

Food safety

Supervision

Regulatory compliance

Tray management

Catering support

Formação académica

High school diploma or equivalent

Associate's degree preferred

Degree in Food Management or related field

Fire Life Safety Training (LA City)

ServSafe / Certified Food Handler certificate preferred

Descrição da oferta de emprego

The Supervisor, Nutrition/Food Services is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost-effective manner. Supervises the functions of food production for the patients and cash operations, as well as tray preparation for patients. Spends 50% of the time supervising employees. Ensures high quality output and services, the efficient use of resources, and a safe work environment that meets all government and regulatory guidelines.

Departmental Specific Summary

Essential Duties

• Ensures all staff consistently completes assigned work on time while meeting quality, safety, and regulatory standards.
• Checks and monitors patient tray preparation and accuracy.
• Handles customer service inquiries and problems in person or via telephone, recording recurring problem areas and communicating to dietitian or leadership as appropriate.
• Assist FSW/Diet Aide in delivering patient meals.
• Audits tray accuracy.
• Ensures customer satisfaction scores meet or exceed standards by doing patient surveys.
• Assists with catering events PRN.
• Notifies Registered Dietitian of any patient complaints and or concerns.
• Maintains closing and monthly temperature logs.
• Organizes monthly reports.
• Performs all other duties as related or assigned.

Qualifications

• Req High school or equivalent
• Pref Associate's degree
• Degree in Food Management or related field.
• *Active involvement with professional food service organization preferred
• Req 5 years Experience in various aspects of food service with increasing levels of responsibility.
• Req 3 years Experience supervising in an institutional food service operation.
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
• Pref Certified Food Handler Certificate or equivalent ServSafe Certificate.

USC Norris Comprehensive Cancer Center and Hospital delivers exceptional, personalized care in 14 key areas of cancer treatment: breast cancer, cancerous brain tumors, gastrointestinal cancer, genetic counseling, gynecologic cancers, head and neck cancers, hematology, lung cancer, melanoma, neuro-oncology, radiation oncology, sarcoma, skin cancer and urologic oncology. The 60-bed hospital is an integral part of our academic medical center. Using a multidisciplinary team approach, the world-renowned physicians and scientists of USC Norris treat and prevent cancer by developing new therapies, enhancing existing treatments and providing personalized, precision care that is the most advanced available. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The hourly rate range for this position is $26.00 - $41.28. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country. Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties. Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in 8 specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to U.S. News & World Report’s 2024-25 Best Hospitals rankings.