Supervisor, Non-Clinical Care Management

Comagine Health; Jackson (MS); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off for vacation, illness, &

Retirement savings plan with employer"

Adoption financial assistance

Paid parental leave

Job summary

Comagine Health is seeking a Supervisor, Non-Clinical to oversee administrative operations in a healthcare services environment. You will manage administrative staff, coordinate scheduling and interdepartmental communication, and ensure compliant workflow to support clinical teams.

This role emphasizes process improvement, regulatory adherence, and data-driven reporting. A strong background in healthcare operations and supervisory experience is required, with preference for EHR experience and

Qualifications

• 4 years of healthcare experience
• 3 years in customer service or related roles
• 1 year of supervisory or lead experience
• Experience with healthcare information systems (EHR) is preferred

Responsibilities

• Lead, mentor, and supervise non-clinical staff including administrative, facilities, and support personnel.
• Coordinate daily operational activities such as scheduling, resource allocation, and interdepartmental communication.
• Implement and monitor compliance with healthcare regulations and organizational policies.
• Collaborate with clinical leadership to identify and resolve operational challenges affecting patient care.
• Prepare reports and analyze performance metrics to improve efficiency and service quality.

Skills

Leadership

Customer service

Operations management

Healthcare experience

Regulatory compliance

Education

B.A./B.S. in related field

CHCM / PMP certification

Lean / Six Sigma knowledge

Tools

EHR systems

Healthcare IT

Job description

About Company:

Why Comagine Health?

Comagine Health is a national, mission‑driven, nonprofit organization that has engaged in health care quality consulting and quality improvement services for more than 50 years.

We are leaders in assisting front‑line providers and engaging health care partners to improve care delivery and patient outcomes.

Our talented remote workforce spans the country and plays a vital role in our success. We go beyond merely providing a remote work option; we support and embrace it. We offer opportunities to make a difference from anywhere in the U.S. and enjoy better work‑life balance. An annual stipend gives you the freedom to enhance your workspace with options that suit your needs. This position is a remote, with the majority of work being conducted from your home office. There may be times where going into the office for team meetings will be scheduled.

We believe in an environment that allows you to thrive both personally and professionally. That’s why we offer benefits that include:

• Medical, dental and vision insurance
• Paid time off for vacation, illness and volunteering
• Retirement savings plan with employer contribution
• Adoption financial assistance
• Paid parental leave
• And much more!

Comagine Health actively cultivates an organizational culture that fosters well‑being and prioritizes engagement, connectedness and collaboration among team members.

Each employee’s unique background, perspective and abilities are fundamental to the success of our mission and organization.

Comagine Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are proud to be a Recovery Friendly Workplace, supporting the health and well‑being of all employees.

About the Role:

The Supervisor, Non‑Clinical plays a pivotal role in overseeing and coordinating non‑clinical operations within a healthcare services environment to ensure smooth and efficient service delivery. This position is responsible for managing administrative staff, optimizing workflow processes, and supporting clinical teams by maintaining a well‑organized and compliant operational framework. The role requires a strategic approach to problem‑solving and resource management to enhance patient experience indirectly through effective support services. The Supervisor will also ensure adherence to regulatory standards and organizational policies, fostering a culture of continuous improvement and accountability. Ultimately, this position contributes to the overall success of healthcare delivery by ensuring that non‑clinical functions operate seamlessly and support clinical excellence.

Minimum Qualifications

• 4 years of work experience that includes healthcare experience
• 3 years of customer service or other relevant work experience
• 1 year of supervisory or lead experience

Preferred Qualifications

• Experience with healthcare information systems and electronic health records (EHR).
• B.A, or B.S. in what related field.
• Certification in healthcare management or project management (e.g., CHCM, PMP).
• Familiarity with quality improvement methodologies such as Lean or Six Sigma.
• Experience working in a multidisciplinary healthcare setting.

Responsibilities

• Lead, mentor, and supervise non‑clinical staff including administrative, facilities, and support personnel to maintain high performance and engagement.
• Coordinate daily operational activities such as scheduling, resource allocation, and communication between departments to ensure efficient workflow.
• Implement and monitor compliance with healthcare regulations, organizational policies, and safety standards within non‑clinical areas.
• Collaborate with clinical leadership to identify and resolve operational challenges that impact patient care and service delivery.
• Prepare reports, analyze performance metrics, and recommend improvements to enhance operational efficiency and service quality.

Skills

The required skills enable the Supervisor to effectively lead and develop non‑clinical teams, ensuring that daily operations align with organizational goals and regulatory requirements. Strong communication skills are essential for coordinating between departments and fostering collaboration with clinical staff. Organizational and analytical skills are used to monitor performance metrics, identify inefficiencies, and implement process improvements. Preferred skills such as knowledge of healthcare IT systems and quality improvement techniques enhance the ability to drive innovation and operational excellence. Together, these skills ensure the Supervisor can maintain a supportive environment that indirectly improves patient care through efficient non‑clinical service management.

Equal employment opportunity, including veterans and individuals with disabilities.